Student Health Insurance

Please note, premium rates are anticipated and pending New York State approval. For additional information, please email the Student Health Insurance Office or call 315.443.9019.

2025-26 Annual Rates

• Student Only: $2,664
• Spouse/Domestic Partner Only: $2,619
• Child or Children Only: $2,619
• Spouse/Partner and Children Only: $5,238

Fall 2025 Only Rates

• Student Only: $1,143
• Spouse/Domestic Partner Only: $1,098
• Child or Children Only: $1,098
• Spouse/Partner and Children Only: $2,196

Spring 2026 Only Rates

• Student Only: $1,566
• Spouse/Domestic Partner Only: $1,521
• Child or Children Only: $1,521
• Spouse/Partner and Children Only: $3,042

Administrative Fee

Rates include a $45 administrative fee. The administrative fee covers expenses incurred to ensure compliance with the health insurance requirement, to manage the enrollment process and to provide dedicated, on-campus support to students enrolled in the Student Health Insurance Plan.

Billing

Undergraduate, graduate and law student premiums are billed to students’ Bursar accounts.  

• 2025-26 Academic Year: Friday, Aug. 1, 2025, through Friday, July 31, 2026.
• Fall 2025 Only: Friday, Aug. 1, 2025, through Wednesday, Dec. 31, 2025.
• Spring 2026 Only: Thursday, Jan. 1, 2026, through Friday, July 31, 2026.

Please note, dates are subject to change.

• The annual 2025-26 deadline to enroll or waive the Student Health Insurance Plan is Monday, Sept. 15, 2025.
• The Fall 2025 only deadline to enroll or waive the Student Health Insurance Plan is Monday, Sept. 15, 2025.
• The Spring 2026 only deadline to enroll or waive the Student Health Insurance Plan is Monday, Feb. 2, 2026.

Please note, dates are subject to change.

• To be eligible to enroll into the 2025-26 Student Health Insurance Plan, students must have full-time status by Monday, Sept. 15, 2025.
• To be eligible to enroll into the Fall 2025 only Student Health Insurance Plan, students must have full-time status by Monday, Sept. 15, 2025.
• To be eligible to enroll into the Spring 2026 only Student Health Insurance Plan, students must have full-time status by Monday, Feb. 2, 2026.

Please note, the following applies to students and dependents.

• 2025-26: To prevent a lapse in coverage and/or have active coverage starting Friday, Aug. 1, 2025, proactively enroll on MySlice by Monday, July 14, 2025.
• Fall 2025 Only: To prevent a lapse in coverage and/or have active coverage starting Friday, Aug. 1, 2025, proactively enroll on MySlice by Monday, July 14, 2025.
• Spring 2026 Only: To prevent a lapse in coverage and/or have active coverage starting Thursday, Jan. 1, 2026, proactively enroll on MySlice by Monday, Dec. 15, 2025.

Each year, all full-time, matriculated undergraduate, graduate and law students are required to demonstrate proof of qualifying health insurance coverage or enroll into the Student Health Insurance Plan. Students within traditionally online degree programs are not eligible to enroll in or waive the Student Health Insurance Plan.

Health insurance coverage and plans may change year-to-year. To be eligible to waive out of the Student Health Insurance Plan, your health insurance must meet the following criteria. For questions or more information, please email the Student Health Insurance Office or call 315.443.9019. 

• Provided by a U.S.-based insurer. (Insurance carriers or their subsidiaries outside the 50 U.S. states or coverage by foreign National Health Services programs are not acceptable under this criterion. Some of these plans may advertise that they are Affordable Care Act (ACA) compliant and provide a U.S. address; however, many are not filed and approved in the U.S.; a requirement to be accepted as alternate qualifying coverage.)
• Covers emergency and non-emergency services in the Syracuse area.
• Compliant with all aspects of the Affordable Care Act (ACA).

Qualifying Coverage Standards

Qualifying coverage includes, but is not limited to:

• Carrier is licensed to do business in the U.S., has a U.S. phone number and a U.S. claims payment office.
• Does not have waiting periods prior to providing coverage for pre-existing conditions.
• Does not have exclusions for mental health disorders, pre-existing conditions, pregnancy and pregnancy-related treatment, and drug and alcohol-related conditions.
• Coverage is duration of the academic year or until the academic program ends.
• Unlimited yearly and unlimited maximum benefit.
• Must have applicable medical evacuation, repatriation and accidental death and dismemberment (AD&D) coverage.

If you are currently enrolled in an out-of-New York State or New York City Medicaid plan, please email the Student Health Insurance Office or call 315.443.9019.  Please note, most New York State Essential Plan tiers do not meet requirements.

These standards are subject to change at the discretion of the University.

Visit the Aetna Resources for Members webpage for additional information, including the Syracuse University plan summary, estimate forms, travel assistance, health insurance card information and more. Please contact Aetna for assistance using documents.

• The anticipated/approved premium will remain on students’ Bursar accounts until an approved waiver is received prior to the enroll/waive deadline.
• Undergraduate and Law Students: June 2025 Bursar bills will reflect the premium charge unless an approved waiver is received by Friday, May 30, 2025.

Please note, dates are subject to change. Eligible students must enroll or waive the 2025-26 Student Health Insurance Plan by Monday, Sept. 15, 2025. Failure to take action or receive an approved waiver by Monday, Sept. 15, 2025, will result in automatic enrollment into the Student Health Insurance Plan and the anticipated premium fee of $2,664 (pending New York State approval) to remain on the student’s Bursar account.

Additionally, this will result in a delay of active insurance coverage and access to insurance cards.

Please note, hard copy insurance cards will no longer be mailed. Access to print your 2025-26 card(s) may not be available until 10 days after enrollment and on/after Friday, Aug. 1, 2025.

Printing Your Insurance Card

• Visit the Aetna website.
• Select “Get your ID card.”
• Under “Student ID,” enter the first nine digits of your Syracuse University I.D.
• Under “Date of Birth,” enter your birthday.
• When complete, select “Submit.”

Please note, the following is subject to the enroll/waive deadline.

1. Students are asked to navigate to MySlice and use their SU email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, near “Health Insurance – Enroll/Waive (Required),” select “Enroll/Waive.”
4. Please complete the enrollment form. This will request student enrollment into the Student Health Insurance Plan.
5. Once successfully submitted, students will receive a confirmation email (i.e. @syr.edu).
6. It will take up to 10 business days for Aetna to process the enrollment request.

Please note, the following is subject to the enroll/waive deadline.

1. Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, near “Health Insurance – Enroll/Waive (Required),” select “Enroll/Waive.”
4. Please complete the waiver form. This will request a student be waived out of the Student Health Insurance Plan. Students must demonstrate proof of qualifying health insurance coverage within this form.
5. Once successfully submitted, students will receive a confirmation email (i.e. @syr.edu).
6. The waiver process may take up to 7-10 business days. Following, students will receive an email (i.e. @syr.edu) confirming the waiver has been approved or that the waiver has been denied.

Annually, students may share their MySlice access with parents and guardians to complete the Student Health Insurance Plan enroll/waive form on their behalf. Explore instructions on the Sharing MySlice Access webpage.

Additionally, parents and guardians may complete the Student Health Insurance Plan enroll/waive form with their student and take the opportunity to engage in discussion about health insurance coverage and wellness.

Please note, the following is subject to the enroll/waive deadline.

Eligible, full-time, matriculated graduate and law students can enroll into the optional Vision and/or Dental Plans, administered by First Reliance Standard. Students within traditionally online degree programs are not eligible to enroll.

1. Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, near “Vision/Dental Insurance – (Optional),” select “Enroll.”
4. Please complete the enrollment form. This will request a student be enrolled into optional Vision and/or Dental Plans. Students must demonstrate proof of qualifying health insurance coverage within this form.
5. Once successfully submitted, students will receive a confirmation email (i.e. @syr.edu).
6. Following enrollment, students will receive emails (i.e. @syr.edu) with instructions for completing payment and accessing insurance cards.

Please note, the following is subject to the enroll/waive deadline.

Eligible students who enroll into the Student Health Insurance Plan and/or the optional Graduate Student Dental and Vision Plans may also enroll their legal dependent(s).

1. Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, students must first enroll into the Student Health Insurance Plan and/or the optional Graduate Student Dental and Vision Plan.
4. Then under “Insurance for Dependents,” navigate to “Dependent Insurance – (Optional)” and select “Eligible.”
5. Please complete the enrollment form. This will request enrollment for students’ legal dependent(s) into the optional Dependent Insurance coverage at additional premiums.
6. Once successfully submitted, students will receive a confirmation email (i.e. @syr.edu).
7. Following enrollment, students will receive emails (i.e. @syr.edu) with instructions for completing payment and accessing insurance cards.

Students enrolled in the Student Health Insurance Plan, insured and administered by Aetna Student Health, may request a termination of coverage with proof of alternate active and qualifying health insurance.

1. Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, near “Health Insurance – Enroll/Waive (Required),” select “View.”
4. Select “Request to Terminate Student Health Coverage” to complete the Request Refund and Terminate Insurance Coverage Form.
5. Once successfully submitted, students will receive a confirmation email (i.e. @syr.edu).
6. The request to terminate student health coverage may take up to 10 business days to process. Refunds are granted to those who submit documentation of qualifying coverage and are provided on a prorated, prospective basis. Approved amounts are calculated starting the final day of the month requested and posted to the Bursar account within a few business days.

For additional information, please email the Student Health Insurance Office or call 315.443.9019.

For additional information, please email the Student Health Insurance Office or call 315.443.9019.

Students can Petition to Enroll (PTE) if a change in coverage or qualifying life event (QLE) occurs. For no lapse in coverage to occur, PTE and documentation (proof) must be submitted within 30 days from QLE date. Examples of a QLE include the following.

• Change in marital status.
• Loss of employment.
• Loss of insurance coverage.
• Turning age 26.

Dependent Petition to Enroll (PTE)

Please note, dependent PTE is not available through MySlice. Please email the Student Health Insurance Office or call 315.443.9019 to process dependent PTE.

Student Petition to Enroll (PTE)

Please note, official documentation of the QLE must be uploaded at time of request.

1. Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
2. Once in MySlice, select “Student Resources” and then select “Student Insurance.”
3. On the Student Insurance Overview page, near “Health Insurance – Enroll/Waive (Required),” select “View.”
4. Then select “Petition to Enroll – ANNUAL” to complete the Student Health Insurance Plan enrollment form and to provide official documentation of the QLE.
5. Once successfully submitted, you will receive an email confirmation (i.e. @syr.edu).

Petition to Enroll (PTE) Processing

Please note, PTE may take up to five business days to process. Once approved, the prorated enrollment charge is billed to the student’s Bursar account. Following, it may take up to 10 business days for Aetna to process the enrollment request. Once complete, students may print their insurance card.

• Students are asked to navigate to MySlice and use their Syracuse University email and password to log in. (Students will be prompted to complete Microsoft’s Multi-Factor Authentication in advance of accessing MySlice.)
• Once in MySlice, select “Student Resources.”
• Then select “Academics” and on the left, select “Diploma Request.”
• At this time, specify the term (e.g. fall, spring, summer) and provide requested information (e.g. mailing address).

Please review Waive Eligibility for more information. For questions, please email the Student Health Insurance Office or call 315.443.9019. 

Full-time, matriculated graduate and law students are eligible for the graduate student dental and vision insurance plans. Eligible students who want to enroll into the optional Graduate Student Vision and Dental Plans must do so by the enrollment deadline.

Graduate students with a University appointment as a graduate, teaching or research assistant (GA/TA/RA) working 10 hours or more per week or as a fellow, are eligible to enroll into Syracuse University’s subsidized health insurance plan administered by Aetna Student Health and the graduate student dental and vision plans.

• 2025-26 Academic Year: Friday, Aug. 1, 2025, through Friday, July 31, 2026.
• Fall 2025 Only: Friday, Aug. 1, 2025, through Wednesday, Dec. 31, 2025.
• Spring 2026 Only: Thursday, Jan. 1, 2026, through Friday, July 31, 2026.

Please note, only newly matriculated full-time graduate, teaching and research assistants, and Fellows are eligible to enroll. Dates are subject to change.

• The annual 2025-26 deadline to enroll or waive the Student Health Insurance Plan is Monday, Sept. 15, 2025.
• The Fall 2025 only deadline to enroll or waive the Student Health Insurance Plan is Monday, Sept. 15, 2025.
• The Spring 2026 only deadline to enroll or waive the Student Health Insurance Plan is Monday, Feb. 2, 2026.

Dental Comprehensive High Insurance Plan

2025-26 Annual Rates

• Student Only: $503.04
• Spouse/Domestic Partner Only: $502.56
• Child or Children Only: $491.52
• Spouse/Partner and Children Only: $981.12

Spring 2026 Only Rates

• Student Only: $293.44
• Spouse/Domestic Partner Only: $293.16
• Child or Children Only: $286.72
• Spouse/Partner and Child(ren) Only: $572.32

Dental Preventive Low Insurance Plan

2025-26 Annual Rates

• Student Only: $232.80
• Spouse/Domestic Partner Only: $162.72
• Child or Children Only: $198.24
• Spouse/Partner and Child(ren) Only: $399.84

Spring 2026 Only Rates

• Student Only: $135.80
• Spouse/Domestic Partner Only: $94.92
• Child or Children Only: $115.64
• Spouse/Partner and Child(ren) Only: $233.24

2025-26 Annual Rates

• Student Only: $84.48
• Spouse/Domestic Partner Only: $84.48
• Child or Children Only: $98.40
• Spouse/Partner and Child(ren) Only: $207.84

Spring 2026 Only Rates

• Student Only: $49.28
• Spouse/Domestic Partner Only: $49.28
• Child or Children Only: $57.40
• Spouse/Partner and Child(ren) Only: $121.24

For additional information, please email the Student Health Insurance Office or call 315.443.9019. 

Please note, hard copy insurance cards will no longer be mailed. Access to print your 2025-26 card(s) may not be available until 10 days after enrollment and on/after Friday, Aug. 1, 2025.

Printing Your Insurance Card(s)

• Visit the First Reliance Standard website.
• Then under “Member Services” select “(In New York, please go here.) .” Please note, this includes students residing outside of New York State. Your Member I.D. is the first nine digits of your Syracuse University I.D.
• Using the main navigation bar, select “Dental.” Then select “ID Card.”

Please note, the Student Health Insurance Plan does cover pediatric routine dental and vision exams, and pediatric dental care services to enrolled members through age 18.

For the Vision and Dental coverage highlight sheets, please email the Student Health Insurance Office or call 315.443.9019. 

Dependent Children Timelines

• Coverage until day in which they turn 19 years of age.
• If a full time student, coverage extends until the day in which they turn 26 years of age.

We encourage you to review your current health insurance plan to identify what best fits your student’s and family’s needs. If your student is currently covered by your health insurance plan and the plan is considered qualifying coverage, your student may waive the Student Health Insurance Plan if desired.

Annually, students may share their MySlice access with parents and guardians to complete the Student Health Insurance Plan enroll/waive form on their behalf. Explore instructions on the Sharing MySlice Access webpage.

Additionally, parents and guardians may complete the Student Health Insurance Plan enroll/waive form with their student and take the opportunity to engage in discussion about health insurance coverage and wellness.

Yes, the Student Health Insurance Plan covers you during semester breaks, summer vacation, and even if you’re traveling or studying abroad. You’ll be covered for the period for which you have paid the premium.

You can see any provider in Aetna’s national network and receive preferred benefits. To find a participating provider, use the DocFind tool on the Aetna Student Health website or call 1.866.381.1529. Remember, you are free to use a non-participating provider, but you will be responsible for paying a larger portion of the bill.

In addition to being covered for medical treatment and services, you will also be covered for Emergency Medical Evacuation, Repatriation of Remains, Security and Political Evacuation, Natural Disaster Evacuation and Travel Assistance Services through On Call International, the 24-hour worldwide assistance service. All services must be arranged for in advance and provided by On Call International. Any services not arranged by On Call International will not be considered for payment.

• When studying or traveling abroad, keep your Student Health Insurance ID card with you and take a copy of the brochure for reference.
• When outside of the United States, you will likely be asked to pay for your medical care first and will then need to seek reimbursement. Covered expenses will be reimbursed on an Out-of-Network basis.
• When you submit claims for reimbursement, you will need to have the itemized bill(s) translated into English and include a letter informing the claims administrator that you are seeking reimbursement for charges previously paid.
• Please ensure that your name, ID number, address (to receive your reimbursement check) and your school’s name are on the bill.

For more information about health insurance and participating in a Syracuse Abroad program, visit the Syracuse Abroad insurance webpage.

As they are not health insurance plans, HealthShares and medical cost sharing plans do not meet the Student Health Insurance requirement. HealthShares and medical cost sharing plans do not guarantee payment of medical bills. For additional information, please email the Student Health Insurance Office or call 315.443.9019.

Qualifying coverage is defined as follows:

• Provided by a U.S.-based insurer*
• Covers emergency and non-emergency services in the Syracuse area
• Compliant with all aspects of the Affordable Care Act (ACA)

Please note, most New York State Essential Plan tiers do not meet our requirements. Please email the Student Health Insurance Office if you have questions.

*Insurance carriers or their subsidiaries outside the 50 U.S. states or coverage by foreign National Health Services programs are not acceptable under this criterion. Some of these plans may advertise that they are ACA-compliant and provide a U.S. address; however, many are not filed and approved in the U.S., which is required to be accepted as alternate qualifying coverage.

If you are currently enrolled in an out-of-New York State or New York City Medicaid plan, please email the Student Health Insurance Office or call 315.443.9019.

Qualifying coverage standards include, but are not limited to:

• Carrier is licensed to do business in the U.S., has a U.S. phone number and a U.S. claims payment office.
• Does not have waiting periods prior to providing coverage for pre-existing conditions.
• Does not have exclusions for mental health disorders, pre-existing conditions, pregnancy and pregnancy-related treatment, and drug and alcohol-related conditions.
• Coverage is duration of the academic year or until the academic program ends.
• Unlimited yearly and unlimited maximum benefit.
• Must have applicable medical evacuation, repatriation and accidental death and dismemberment (AD&D) coverage.

The standards are subject to change at the discretion of the University.

Please email the Student Health Insurance Office or call 315.443.9019.

The health and wellness fee is a mandatory fee for full-time undergraduate students, law students registered for 12 credits or more, and graduate students registered for nine credits or more as part of the cost of attendance. This fee covers services and programs provided by the Barnes Center at The Arch, including Counseling, Health Care and Health Promotion, as well as Student Assistance.

Health insurance helps to offset costs of services not covered by the health and wellness fee, such as lab fees and medications. Insurance provides students with access to medical services beyond the Barnes Center at The Arch, including hospitalization, surgery and special services.

The Barnes Center at The Arch provides Health Care and Counseling services to eligible students on the Syracuse University campus. During the academic year, visits to the Barnes Center are covered by the Health and Wellness Fee. However, there may be additional charges for any lab tests, equipment, procedures or specialty services needed.

While you may be able to waive out of the Student Health Insurance Plan based on your current qualifying health insurance coverage, that does not mean that the Barnes Center at The Arch is in-network with your insurance. The Barnes Center is in-network with a limited number of insurances (Blue Cross Blue Shield, Aetna and POMCO/UMR). If you are using a different type of health insurance, any charges incurred at the Barnes Center will be applied to your Bursar account. You can then submit the receipt to your insurance company directly to seek reimbursement.

Health insurance coverage and plans can change year-to-year. Your health insurance must meet the following criteria in order to waive.

Some domestic undergraduate students may be eligible for a Syracuse University grant to cover the Student Health Insurance Plan premium. In addition, some domestic and international students may be eligible for loans.

• Undergraduate and graduate students need to submit, in writing, a request for consideration for assistance to the Office of Financial Aid and Scholarship Programs.
• Law students must complete the budget adjustment request form and send it to the College of Law Office of Financial Aid for consideration.
• Please note, domestic students must have a FAFSA form on file in order to be considered for grant or loan assistance.

Contact the Office of Financial Aid and Scholarship Programs or the College of Law Office of Financial Aid for more information, including additional requirements for grant or loan consideration.

The administrative fee covers expenses incurred to ensure compliance with the health insurance requirement, to manage the enrollment process and to provide dedicated, on-campus support to students enrolled in the Student Health Insurance Plan. Through the Student Health Insurance Office, students, parents and families have access to staff who are familiar with the plan and benefits, can address concerns, assist with enrollment and answer questions. The staff also support education and communication efforts.

• Undergraduate students, please visit Haylor, Freyer & Coon’s dental insurance page for a quote and details on how to enroll in dental coverage.
• Graduate students, please complete the enrollment process for vision and/or dental plans on MySlice if you would like to enroll.

Your enrollment status, as of the above deadline, will determine your eligibility. If you are full-time on that date, you will be eligible to purchase the insurance and are subject to the proof of qualifying health insurance requirement. If you are part-time on that date, you will be neither eligible nor subject to the requirement.

Students who do not have qualifying coverage will be automatically enrolled in and billed for the Syracuse University Student Health Insurance Plan. The charge will be applied to your Bursar account.

Your plan may restrict coverage to only providers participating in the insurer’s network, in which case you need to ensure that Syracuse-area physicians and hospitals are considered in-network. Some plans also permit reduced coverage for using out-of-network providers, which will meet the University requirement. We recommend contacting your current insurance plan provider. Some insurance providers also allow you to purchase a rider, or addition, to your current plan to include coverage for services in other areas.

For students with out-of-New York State or New York City Medicaid, please email the Student Health Insurance Office or call 315.443.9019 to discuss your options.

Full-time, matriculated students beginning classes in the month of July have the option to purchase coverage for the period listed above per the enrollment deadline listed above.

Students within traditionally online programs are not eligible to enroll in or required to waive the Student Health Insurance Plan. Students temporarily transitioned to online instruction due to the suspension of residential instruction are required to enroll or waive the Student Health Insurance Plan.

All full-time, matriculated Syracuse University students studying abroad must demonstrate proof of qualifying coverage. This includes students participating in the Los Angeles, Washington, D.C., and New York City semester programs.

You can see any provider in Aetna’s national network and receive preferred benefits. To find a participating provider, use the DocFind tool on the Aetna Student Health website or call 1.866.381.1529. Remember, you are free to use a non-participating provider, but you will be responsible for paying a larger portion of the bill.

Please email the Bursar’s Office or call 315.443.2444 to discuss what payment arrangements may be available to you.

All full-time, matriculated undergraduate, graduate and law students need to demonstrate proof of qualifying coverage. These students are also eligible to enroll in the Syracuse University Student Health Insurance Plan.

For additional information, please email the Student Health Insurance Office or call 315.443.9019.

Unexpected health care expenses can jeopardize a student’s financial stability or create barriers toward completing a degree. While all students can receive primary care through the Barnes Center at The Arch, services needed beyond primary care, such as hospitalization, pregnancy, surgery or specialty care, are performed off-campus. Health insurance provides students and families with the reassurance that they are prepared for any medical situation.

Students must enroll or waive the Student Health Insurance Plan by the above deadline. Failure to take action or receive an approved waiver by the deadline will result in automatic enrollment into the Student Health Insurance Plan and the premium fee to remain on the student’s Bursar account.

1. Navigate to the Syracuse University Wellness Portal Mobile App.
2. Select the hamburger menu on the top left of the screen.
3. Select “Accessibility.”
4. Select “Go to Settings” and from your device, select accessibility settings.

Please note, individuals will not receive notifications until they enable notifications within the app.

1. Navigate to the Syracuse University Wellness Portal Mobile App.
2. Select the hamburger menu on the top left of the screen.
3. Select “Notifications.”
4. Select app preferences and device settings.

1. Navigate to the Syracuse University Wellness Portal Mobile App.
2. Select the desired icon (e.g. Group Fitness, Outdoor Adventure, Exercise Reservations and more).
3. Locate the desired registration and select the corresponding button. (If no option is listed, this may mean there are no offerings within the next 24 hours.)
4. Next, enter username and password to log into the Wellness Portal.
5. Select “Register” under the desired offering.
6. If applicable, next to your name select “Register.”
7. Select “Add to Cart.”
8. At the top, navigate to the shopping cart, confirm details and select “Checkout.”
9. To finalize enrollment, select “Checkout.”
10. A confirmation email (i.e. @syr.edu) will be sent.

1. Navigate to the Syracuse University Wellness Portal Mobile App.
2. Select “Member ID,” then “Clear Barcode,” and then enter username and password to login. Swipe down to go back to the homepage.
3. Select the icon used to place reservation, and navigate to the date and time that was selected.
4. At the top right of the screen, select the profile image to access the Member Profile.
5. Select “Profile,” and then “Programs.”
6. Find the registration, swipe right to locate and then select the three dots.
7. Select “Cancel Registration” and then “Yes, Cancel Registration.”

1. Navigate to the Syracuse University Wellness Portal Mobile App.
2. Select the “Member ID” icon on the home screen.
3. Select “Clear Barcode.”
4. Next, enter username and password to log into the Wellness Portal.
5. Display barcode on screen in front of check-in barcode scanner.
6. Continue per staff direction.

Within the Syracuse University Wellness Portal Mobile App, select the “Logout of the Wellness Portal” icon.

For cancellation instructions unique to your reservation, please revisit the Wellness Portal reservation webpage for more information.

Syracuse University students have the opportunity to update their personal information, such as their preferred name and personal pronouns, within MySlice. Explore detailed instructions on the Gender Affirming Health and Wellness webpage. 

1. Log in to the Wellness Portal.
2. Select “Outdoor Adventure,” then “Challenge Course.”
3. Select “Register” under the desired opportunity.
4. If applicable, next to your name, select “Register.”
5. Next, within the shopping cart, confirm details and select “Checkout.”
6. If applicable, complete the appropriate payment steps.
7. To finalize enrollment, select “Checkout.”

1. Log in to the Wellness Portal.
2. Select “Climbing Wall.”
3. Locate the desired area and select the corresponding button.
   (If no option is listed, this means there are no offerings within the next 24 hours.)
4. Under the desired date and time, select “Register.”
5. If applicable, next to your name, select “Register.”
6. Within the shopping cart, confirm details and select “Checkout.”
7. To finalize enrollment, select “Checkout.”

1. Log in to the Wellness Portal.
2. Select “Facilities Information.”
3. Within desired location, select “Reserve This Facility” and complete the Facility Reservation Request Form.

1. Log in to the Wellness Portal.
2. Select “Crowley Family MindSpa,” then “MindSpa Appointments.”
3. Find an open time slot and select “Reserve.”
4. To finalize the reservation, click “Reserve Now.”

1. Log in to the Wellness Portal.
2. Select “Esports.”
3. After locating the desired area and time slot, select “Reserve.”
4. To finalize the reservation, select “Reserve Now.”

Event Reservations

Please visit the Recreation Reservations webpage to learn more.

Meeting Reservations

1. Log in to the Wellness Portal with your Syracuse University email and password.
2. Review list and select meeting space of interest.
3. Check availability by selecting “View Facility in Calendar” at the top of the event’s space. When complete, select the back button.
4. Next from the top of the page select “Reserve this Facility.”
5. Then complete the form. In “Comments,” please be sure to include details of the activity/purpose for requesting the space.

1. Log in to the Wellness Portal.
2. Select “Fitness Programs.”
3. Locate the desired class and select the corresponding button. (If no option is listed, this means there are no classes within the next 24 hours.)
4. Under the desired class time, select “Register.”
5. If applicable, next to your name, select “Register.”
6. Within the shopping cart, confirm the class details and select “Checkout.”
7. To finalize enrollment, select “Checkout.”

1. Log in to the Wellness Portal.
2. Select “Ice Sports.”
3. Locate the desired area and select the corresponding button. (If no option is listed, this means there are no offerings within the next 24 hours.)
4. Under the desired date and time, select “Register.”
5. If applicable, next to your name, select “Register.”
6. Within the shopping cart, confirm the details and select “Checkout.”
7. To finalize enrollment, select “Checkout.”

Visit the Intramural Sports webpage to learn more about using the Wellness Portal IMLeagues Platform.

1. Log in to the Wellness Portal.
2. Select “Outdoor Adventure,” then “Outdoor Adventure Trips.”
3. Select “Register” under the desired opportunity.
4. If applicable, next to your name, select “Register.”
5. Within the shopping cart, confirm details and select “Checkout.”
6. If applicable, complete the appropriate payment steps.
7. To finalize enrollment, select “Checkout.”

1. Log in to the Wellness Portal.
2. Select “Fitness Programs,” then “Personal Training.”
3. Locate the desired area and select the corresponding button. (If no option is listed, this means there are no offerings within the next 24 hours.)
4. Under the desired date and time, select “Register.”
5. If applicable, next to your name, select “Register.”
6. Within the shopping cart, confirm the class details and select “Checkout.”
7. To finalize enrollment, select “Checkout.”

1. Visit the Wellness Portal.
2. Select “Safer Sex Supplies.”
3. Enter your NetID and password.
4. Complete the form and select “Order” to submit.

1. Visit the Wellness Portal.
2. Select “Virtual Pharmacy.”
3. Enter your NetID and password.
4. Complete and submit the form.

Students are encouraged to self-register for workshops. For more information, please visit the Wellness Education Workshops webpage.

1. Navigate to the Wellness Portal.
2. In the top right corner, select “Sign In,” then “NetID Login,” and enter your NetID and password.
3. Select “Wellness Education.”
4. Explore the available workshops, descriptions and hosting type (e.g. in-person, virtual and video).
5. From the workshop, select “Register” in the box that displays the needed date and time.
6. You will receive a confirmation email (i.e. @syr.edu) following registration.

For additional information or questions, please contact Barnes Center at The Arch Health Promotion by calling 315.443.8000 or by emailing healthpromotion@syr.edu.

Students are encouraged to enroll in to receive health and wellness text message notifications from the Barnes Center at The Arch. Highlights include appointment reminders, secure message notifications, important health and wellness updates, and more.

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Forms,” then scroll to locate the “Communications Preference Form.”
3. Please follow the directions on the form to complete enrollment.
4. At any time you may text *HELP* for additional assistance or *STOP* to cancel.

Mobile check-in is required prior to entering the Health Care waiting room.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Check-in on the Patient Portal.
3. Complete all forms.
4. Verify insurance at the front desk.

If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call  315.443.8000.

Please note, there is a No-Show Fee.  

Patient Portal Scheduling Instructions

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Select “Counseling” under “Select a reason for appointment.”
4. Complete the “Please provide a brief explanation for visit:” section.
5. Next select the specific visit type under the “Reason List.”
6. Under “Provider” select a preference or leave “All.”
7. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
8. Select an appointment from the listed available dates, times and providers.
9. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Frequently Asked Questions

• No appointments available? Call 315.443.8000.
• Unable to find the type of appointment needed? Call 315.443.8000.
• Want to learn about the team? Visit the Meet the Staff webpage.
• When does online scheduling open? Monday-Saturday, starting at 7 a.m.
• How are same day appointments scheduled? First come, first served.

If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call  315.443.8000.

Patient Portal Scheduling Instructions

Please note, there is a No-Show Fee.  

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Next complete “Search for next available appointments” and make a selection.
4. Next select the specific visit type under “Reason.”
5. Under “Provider” select a preference or leave “All.”
6. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
7. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Frequently Asked Questions

• No appointments available? Call 315.443.8000.
• Unable to find the type of appointment needed? Call 315.443.8000.
• Want to learn about the team? Visit the Meet the Staff webpage.
• When does online scheduling open? Monday-Friday, starting at 7 a.m.
• How are same day appointments scheduled? First come, first served.
• What same day appointments are available? “Sick Visit” appointment types only.

Schedule an Appointment

1. Log into the Patient Portal with your Syracuse University email and password.
2. Select “Appointments” on the main menu.
3. Then under “Select a Reason for appointment:” select “COVID-19 Clinic” and then select “Submit.”
4. Next under “Reason” select “COVID-19 Clinic Appointment.”
5. Next under “Provider:” make a selection and then select “Submit” to continue.
6. Select your appointment day and time.
7. Upon signing up, you will receive a confirmation to your Syracuse University email (@syr.edu) with appointment details and needed forms.

Insurance and Billing

The 2023-24 COVID-19 Vaccine will be billed to insurance. Most insurance companies cover the cost in full.  If you have any concerns about vaccine coverage, please contact the Barnes Center at The Arch Pharmacy.  Please know, ability to pay is not a barrier to service.

Schedule an Appointment

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Appointments” on the main menu.
• Then under “Select a Reason for appointment:” select “Flu Shot Clinic” and then select “Submit.”
• Next under “Reason” select “Flu Shot Clinic Appointment.”
• Next under “Provider:” make a selection and then select “Submit” to continue.
• Select your appointment day and time.
• Upon signing up, you will receive a confirmation to your Syracuse University email (@syr.edu) with appointment details and needed forms.

Attend an Appointment

IMPORTANT: Please bring your pharmacy benefit card and health insurance card with you to your appointment.

Insurance and Billing

• The flu shot will be billed to your insurance. Most insurance companies cover the cost of a flu shot in full. Students who have a copay or medical charge applied will be billed accordingly to their Bursar account. Please know, ability to pay is not a barrier to service.
• If you are actively enrolled in the Syracuse University Student Health Insurance Plan, you do not need to bring your insurance information and your flu shot is covered in full by the plan.
• If you have questions about your coverage or costs, please contact your pharmacy benefit insurance provider.

Please note, there is a No-Show Fee.  

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Under “Select a reason for appointment:” select “Health- Well visit” and “Submit.”
4. Next under “Search for next available appointments” and under “Reason” select “Vaccine: HPV” and “Submit.”
5. Under “Provider” select a preference or leave “All.”
6. Select calendar dates to explore available appointment times. When ready select a date and time.
7. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
8. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Students may either call  315.443.8000 or use the Patient Portal instructions below.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Explore upcoming appointment details from the homepage, under “Upcoming Appointments.”

Students may either call  315.443.8000 or use the Patient Portal instructions below.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Explore upcoming appointment details from the homepage, under “Upcoming Appointments.”
3. Select the “Cancel” button at the bottom of the desired appointment.

Refilling a Prescription

Using the Patient Portal, students may receive messages from health care providers containing next step instructions. To access messages from health care providers, log into the Patient Portal with your Syracuse University email and password. Then select “Messages” from the main menu.

As of Monday, Sept. 27, 2021, the Patient Portal added Microsoft’s Multi-Factor Authentication (MFA) to the login process. This is the same multi-factor authentication you already use to access SUMail, and that you use to access MySlice as of Sunday, Sept. 26, 2021. For additional details regarding configuring and using MFA, please refer to Microsoft Two-Factor Authentication in Answers.

Visit the Immunizations webpage to learn more.

Please note, processing may take up to three business days or longer in high volume times.

In accordance with New York State law, the following vaccination records must be submitted. If you choose not to obtain the Meningococcal meningitis  immunization, please complete the Meningitis Waiver Form in the Patient Portal. Please note, if you are under the age of 18, a parent or guardian must complete the Minor Consent Form.

• Two Measles, Mumps and Rubella (MMR) vaccinations received after your first birthday, or proof of immunity.
• Meningococcal meningitis vaccination within the last five years and after the age of 16.

You may obtain these records by contacting your high school or primary care physician. Your health care provider may complete this form if they do not have a copy of your immunization records. If you have any questions about your vaccination records, please contact your primary care physician. By appointment only, Barnes Center at The Arch Health Care is available to assist you in obtaining the appropriate vaccinations if you have not been vaccinated or do not have documentation of your vaccinations.

Patient Portal Upload Instructions

Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student’s full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

All students are required to complete the TB Screening. You (and for those under age 18, your parent or guardian) must complete in full. Please read each question carefully.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

Please note, processing may take up to three business days or longer in high volume times.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Select the “Medical-Religious Waiver” form to print the waiver and complete, including:
  • a doctor’s note sharing supporting details or,
  • a personal student-written and signed statement if 18 years of age or older (if under, written by parent/guardian) outlining the reason the vaccine(s) conflict with sincerely held religious beliefs.
• Once all are complete (e.g. waiver, doctor’s note, personal statement), select “Upload” from the main menu and then select “Medical or Religious Waiver Form” to complete.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

This form must be completed by a parent or guardian if you will not be 18 years of age by the time you begin classes. Please print this form and complete it in full. Once you have completed the form, you will need to upload it to the Patient Portal.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

Check all medical conditions that you have had in the past or currently have. Students must fill out this part in full, for minors this is required by their parent or guardian. This form will provide information needed to best treat you, should you visit. Please remember that your health information is strictly confidential and cannot be shared with any other part of the University.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then follow the instructions to complete.

This form gives the Barnes Center at The Arch staff permission to treat you at our clinics along with providing us an emergency contact. To sign, use a touch screen or the mouse on your computer.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

Please Note: Individual forms must be completed for both Counseling and Health Care. Please indicate whether the records are for Health Care or Counseling when completing the form. Individuals completing the form determine if all or only certain records are released.  Records are not sent by email. This form is only available to students with a Patient Portal account. If you do not have a Patient Portal account or wish to not complete the form via the Patient Portal, please visit the Health Care webpage for additional instructions. For questions or concerns, please call the Barnes Center at The Arch Medical Records Office at 315.443.8000.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. (Select the pencil icon when using a mobile device.)
• Next scroll to  the “Student Forms” section and select “Syracuse University Authorization Release of Records.”
• Enter needed information and follow prompts to complete the form.
• Following submission the Barnes Center at The Arch staff reviews the completed form.

• Log into the Patient Portal with your Syracuse University email and password.
• From the main menu select “Immunizations.”
• The “Entered Immunizations” and  “View Missing Immunizations” buttons will display the current state of compliance.

Overall Status Definitions

• Verified: No action needed and currently compliant with all requirements.
• Compliant: Entered dates suggest compliance with requirements but documents are not yet verified. Document review may require three to five business days to complete. If further action is required, an email (@syr.edu) will be sent including additional needed actions.
• Not Compliant: Pending or incorrect information. An email (@syr.edu) will be sent including additional needed actions.
• No Data: No information or not enough information to determine compliance

• Log into the Patient Portal with your Syracuse University email and password.
• In the main menu select “Immunizations” then review the “Entered Immunizations” section.
• You may print Immunization Records by selecting “Print.”

Students may access charge details and/or retrieve an itemized receipt through the following actions.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Statements” from the main menu.
• For questions, contact Barnes Center at The Arch Medical Records by calling 315.443.2667.

Syracuse University students have the opportunity to update their personal information, such as their preferred name and personal pronouns, within MySlice. Explore detailed instructions on the Gender Affirming Health and Wellness webpage.