Patient Portal

Students are encouraged to enroll in to receive health and wellness text message notifications from the Barnes Center at The Arch. Highlights include appointment reminders, secure message notifications, important health and wellness updates, and more.

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Forms,” then scroll to locate the “Communications Preference Form.”
3. Please follow the directions on the form to complete enrollment.
4. At any time you may text *HELP* for additional assistance or *STOP* to cancel.

Mobile check-in is required prior to entering the Health Care waiting room.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Check-in on the Patient Portal.
3. Complete all forms.
4. Verify insurance at the front desk.

If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call  315.443.8000.

Please note, there is a No-Show Fee.  

Patient Portal Scheduling Instructions

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Select “Counseling” under “Select a reason for appointment.”
4. Complete the “Please provide a brief explanation for visit:” section.
5. Next select the specific visit type under the “Reason List.”
6. Under “Provider” select a preference or leave “All.”
7. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
8. Select an appointment from the listed available dates, times and providers.
9. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Frequently Asked Questions

• No appointments available? Call 315.443.8000.
• Unable to find the type of appointment needed? Call 315.443.8000.
• Want to learn about the team? Visit the Meet the Staff webpage.
• When does online scheduling open? Monday-Saturday, starting at 7 a.m.
• How are same day appointments scheduled? First come, first served.

If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call  315.443.8000.

Patient Portal Scheduling Instructions

Please note, there is a No-Show Fee.  

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Next complete “Search for next available appointments” and make a selection.
4. Next select the specific visit type under “Reason.”
5. Under “Provider” select a preference or leave “All.”
6. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
7. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Frequently Asked Questions

• No appointments available? Call 315.443.8000.
• Unable to find the type of appointment needed? Call 315.443.8000.
• Want to learn about the team? Visit the Meet the Staff webpage.
• When does online scheduling open? Monday-Friday, starting at 7 a.m.
• How are same day appointments scheduled? First come, first served.
• What same day appointments are available? “Sick Visit” appointment types only.

Schedule an Appointment

1. Log into the Patient Portal with your Syracuse University email and password.
2. Select “Appointments” on the main menu.
3. Then under “Select a Reason for appointment:” select “COVID-19 Clinic” and then select “Submit.”
4. Next under “Reason” select “COVID-19 Clinic Appointment.”
5. Next under “Provider:” make a selection and then select “Submit” to continue.
6. Select your appointment day and time.
7. Upon signing up, you will receive a confirmation to your Syracuse University email (@syr.edu) with appointment details and needed forms.

Insurance and Billing

The 2023-24 COVID-19 Vaccine will be billed to insurance. Most insurance companies cover the cost in full.  If you have any concerns about vaccine coverage, please contact the Barnes Center at The Arch Pharmacy.  Please know, ability to pay is not a barrier to service.

Schedule an Appointment

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Appointments” on the main menu.
• Then under “Select a Reason for appointment:” select “Flu Shot Clinic” and then select “Submit.”
• Next under “Reason” select “Flu Shot Clinic Appointment.”
• Next under “Provider:” make a selection and then select “Submit” to continue.
• Select your appointment day and time.
• Upon signing up, you will receive a confirmation to your Syracuse University email (@syr.edu) with appointment details and needed forms.

Attend an Appointment

IMPORTANT: Please bring your pharmacy benefit card and health insurance card with you to your appointment.

Insurance and Billing

• The flu shot will be billed to your insurance. Most insurance companies cover the cost of a flu shot in full. Students who have a copay or medical charge applied will be billed accordingly to their Bursar account. Please know, ability to pay is not a barrier to service.
• If you are actively enrolled in the Syracuse University Student Health Insurance Plan, you do not need to bring your insurance information and your flu shot is covered in full by the plan.
• If you have questions about your coverage or costs, please contact your pharmacy benefit insurance provider.

Please note, there is a No-Show Fee.  

1. Log into the Patient Portal with your Syracuse University email and password.
2. From the main menu select “Appointments.”
3. Under “Select a reason for appointment:” select “Health- Well visit” and “Submit.”
4. Next under “Search for next available appointments” and under “Reason” select “Vaccine: HPV” and “Submit.”
5. Under “Provider” select a preference or leave “All.”
6. Select calendar dates to explore available appointment times. When ready select a date and time.
7. If prompted with a “Special Instructions” message, please follow the guidelines. Failure to do so may result in not receiving an appointment.
8. An appointment confirmation email (@syr.edu) will be sent upon successful scheduling.

Students may either call  315.443.8000 or use the Patient Portal instructions below.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Explore upcoming appointment details from the homepage, under “Upcoming Appointments.”

Students may either call  315.443.8000 or use the Patient Portal instructions below.

1. Log into the Patient Portal with your Syracuse University email and password.
2. Explore upcoming appointment details from the homepage, under “Upcoming Appointments.”
3. Select the “Cancel” button at the bottom of the desired appointment.

Refilling a Prescription

Using the Patient Portal, students may receive messages from health care providers containing next step instructions. To access messages from health care providers, log into the Patient Portal with your Syracuse University email and password. Then select “Messages” from the main menu.

As of Monday, Sept. 27, 2021, the Patient Portal added Microsoft’s Multi-Factor Authentication (MFA) to the login process. This is the same multi-factor authentication you already use to access SUMail, and that you use to access MySlice as of Sunday, Sept. 26, 2021. For additional details regarding configuring and using MFA, please refer to Microsoft Two-Factor Authentication in Answers.

Visit the Immunizations webpage to learn more.

Please note, processing may take up to three business days or longer in high volume times.

Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student’s full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Immunizations” from the main menu.
• Under “Required Immunizations” enter dates and the select “Submit.”
• Once the date(s) have been submitted, from the “Upload” tab follow all upload instructions.

Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student’s full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays.

There are two parts to submitting records—recording the date of your booster vaccine and uploading proof of your booster vaccine. Your record is not considered complete until a copy of your immunization proof has been uploaded for verification.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Immunizations” from the main menu.
• Under “Required Immunizations” enter dates and the select “Submit.”
  • IMPORTANT: You do not need to re-enter your initial vaccine series information. Please only enter your booster as Dose #3 for the vaccine type that you received, even if different from your initial COVID vaccination series.
• Once the date(s) have been submitted, from the “Upload” tab follow all upload instructions.
• In the drop-down menu labeled “Choose Document,” select “COVID Proof of Vaccination.”

In accordance with New York State law, the following vaccination records must be submitted. If you choose not to obtain the Meningococcal meningitis  immunization, please complete the Meningitis Waiver Form in the Patient Portal. Please note, if you are under the age of 18, a parent or guardian must complete the Minor Consent Form.

• Two Measles, Mumps and Rubella (MMR) vaccinations received after your first birthday, or proof of immunity.
• Meningococcal meningitis vaccination within the last five years and after the age of 16.

You may obtain these records by contacting your high school or primary care physician. Your health care provider may complete this form if they do not have a copy of your immunization records. If you have any questions about your vaccination records, please contact your primary care physician. By appointment only, Barnes Center at The Arch Health Care is available to assist you in obtaining the appropriate vaccinations if you have not been vaccinated or do not have documentation of your vaccinations.

Patient Portal Upload Instructions

Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student’s full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

All students are required to complete the TB Screening. You (and for those under age 18, your parent or guardian) must complete in full. Please read each question carefully.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

Please note, processing may take up to three business days or longer in high volume times.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Select the “Medical-Religious Waiver” form to print the waiver and complete, including:
  • a doctor’s note sharing supporting details or,
  • a personal student-written and signed statement if 18 years of age or older (if under, written by parent/guardian) outlining the reason the vaccine(s) conflict with sincerely held religious beliefs.
• Once all are complete (e.g. waiver, doctor’s note, personal statement), select “Upload” from the main menu and then select “Medical or Religious Waiver Form” to complete.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

This form must be completed by a parent or guardian if you will not be 18 years of age by the time you begin classes. Please print this form and complete it in full. Once you have completed the form, you will need to upload it to the Patient Portal.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

• Log in to the Patient Portal with your Syracuse University email and password.
• Select the “COVID-19” heading.
• Scroll down to the “Off Campus COVID-19 Lab Results” section.
• Under “Enter External COVID-19 Lab Result,” enter the test date and result of test. (Note: only positive test results should be submitted.)
• Select “Submit.”
• The result you entered will appear on the screen.
• Click “Select File” next to your submitted result to add an attachment showing your results. (Your full name and date of test must be clearly identifiable.)
  • If you received a formal result, upload a copy of the documentation.
  • If you did an at-home test, upload a photo of your test showing the positive result, with your Syracuse University I.D. visible next to the test.
• Select “Upload.”
• Please note it may take up to 48 hours for the results to be reviewed.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Upload” on the main menu.
• Scroll to locate and select “Flu Vaccine Documentation.”
• Next select “Select File” and follow instructions to complete.

Check all medical conditions that you have had in the past or currently have. Students must fill out this part in full, for minors this is required by their parent or guardian. This form will provide information needed to best treat you, should you visit. Please remember that your health information is strictly confidential and cannot be shared with any other part of the University.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then follow the instructions to complete.

This form gives the Barnes Center at The Arch staff permission to treat you at our clinics along with providing us an emergency contact. To sign, use a touch screen or the mouse on your computer.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. Select the pencil icon when using a mobile device.
• Begin the process by selecting the form and then following the prompts to complete.

Please Note: Individual forms must be completed for both Counseling and Health Care. Please indicate whether the records are for Health Care or Counseling when completing the form. Individuals completing the form determine if all or only certain records are released.  Records are not sent by email. This form is only available to students with a Patient Portal account. If you do not have a Patient Portal account or wish to not complete the form via the Patient Portal, please visit the Health Care webpage for additional instructions. For questions or concerns, please call the Barnes Center at The Arch Medical Records Office at 315.443.8000.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Forms” from the main menu. (Select the pencil icon when using a mobile device.)
• Next scroll to  the “Student Forms” section and select “Syracuse University Authorization Release of Records.”
• Enter needed information and follow prompts to complete the form.
• Following submission the Barnes Center at The Arch staff reviews the completed form.

• Log into the Patient Portal with your Syracuse University email and password.
• From the main menu select “Immunizations.”
• The “Entered Immunizations” and  “View Missing Immunizations” buttons will display the current state of compliance.

Overall Status Definitions

• Verified: No action needed and currently compliant with all requirements.
• Compliant: Entered dates suggest compliance with requirements but documents are not yet verified. Document review may require three to five business days to complete. If further action is required, an email (@syr.edu) will be sent including additional needed actions.
• Not Compliant: Pending or incorrect information. An email (@syr.edu) will be sent including additional needed actions.
• No Data: No information or not enough information to determine compliance

• Log into the Patient Portal with your Syracuse University email and password.
• In the main menu select “Immunizations” then review the “Entered Immunizations” section.
• You may print Immunization Records by selecting “Print.”

Students may access charge details and/or retrieve an itemized receipt through the following actions.

• Log into the Patient Portal with your Syracuse University email and password.
• Select “Statements” from the main menu.
• For questions, contact Barnes Center at The Arch Medical Records by calling 315.443.2667.

Syracuse University students have the opportunity to update their personal information, such as their preferred name and personal pronouns, within MySlice. Explore detailed instructions on the Gender Affirming Health and Wellness webpage.