Patient Portal Log-in
As a secure and confidential platform, the Patient Portal provides students the opportunity to:
- Schedule and access appointments. (Please call 315.443.8000 to schedule a Health Care or returning Mental Health appointment.)
- Securely communicate with the health and wellness team.
- Access and submit records.
Using the Patient Portal
Only Syracuse University students have access to the Patient Portal. For questions or additional information, please email the Barnes Center at The Arch or call 315.443.8000.
- Communications, Scheduling and Requests
- Submitting Forms and Waivers
- Accessing Records and Checking Status
Communications, Scheduling and Requests
Students are encouraged to enroll in to receive health and wellness text message notifications from the Barnes Center at The Arch. Highlights include appointment reminders, secure message notifications, important health and wellness updates, and more. Some appointments require prior discussion with a health care representative before booking. If you do not find an appointment visit type that closely meets your needs, email the Barnes Center at The Arch or call 315.443.8000 to schedule an appointment. Failure to show for a scheduled appointment, or failure to call to cancel at least two hours prior to an appointment, will be assessed a "no show" fee on the student’s account. Mobile check-in is required prior to entering the Health Care waiting room. Students scheduling a mental health appointment for the first time may call 315.443.8000 or follow the Patient Portal instructions below. Refilling a Prescription Using the Patient Portal, students may receive messages from health care providers containing next step instructions. To access messages from health care providers, log into the Patient Portal with your Syracuse University email and password. IMPORTANT: Please bring your pharmacy benefit card and health insurance card with you to your appointment. If Flu Clinics are not available, students may schedule an appointment using the instructions below or by calling Barnes Center at The Arch Health Care at 315.443.8000. In partnership, Student Association (SA) and the Barnes Center at The Arch invite Syracuse University students to participate in Sexually Transmitted Infections (STIs) screening appointments throughout the academic year. For questions or to request accommodations, please contact the Barnes Center at The Arch by calling 315.443.8000. Confidential STI appointments provide screening opportunities for the following. Discuss all available free STI screening opportunities with your nurse. STI screenings are included at no additional cost for participants of the Student Health Insurance Plan. Students are encouraged to schedule STI screening appointments at their convenience. Please note, appointments are first come, first serve. As of Monday, Sept. 27, 2021, the Patient Portal added Microsoft’s Multi-Factor Authentication (MFA) to the login process. This is the same multi-factor authentication you already use to access SUMail, and that you use to access MySlice as of Sunday, Sept. 26, 2021. For additional details regarding configuring and using MFA, please refer to Microsoft Two-Factor Authentication in Answers. Health and Wellness Text Message Notifications
Appointments (At this time, please call 315.443.8000 to schedule a Counseling, Health Care or Nutrition appointment.)
What if I did not find an appointment visit type that closely meets my needs?
Failure to Show for Scheduled Appointment
Scheduling an Appointment (Counseling, Health Care, Nutrition) in the Patient Portal
Appointments: Required Health Care Mobile Check-in
Appointments: Initial Counseling Consult
Request: Prescriptions (Refilling, Requesting)
Requesting a Prescription Transfer
Health Care Provider Communications to Students
Appointments: Fall 2022 Flu Clinic
Schedule an Appointment
Attend an Appointment
Insurance and Billing
Appointments: Influenza Vaccine (“Flu Shot”)
Appointments: Human Papillomavirus (HPV) Clinic
Appointments: Sexually Transmitted Infections (STIs) Screening/Get Yourself Tested (GYT)
Testing Options
Free STI Screenings
Scheduling an Appointment
Microsoft’s Multi-Factor Authentication (MFA)
Submitting Forms and Waivers
Visit the Immunizations webpage to learn more. Please note, processing may take up to three business days or longer in high volume times. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. There are two parts to submitting records—recording the date of your booster vaccine and uploading proof of your booster vaccine. Your record is not considered complete until a copy of your immunization proof has been uploaded for verification. In accordance with New York State law, the following vaccination records must be submitted. If you choose not to obtain the Meningococcal meningitis immunization, please complete the Meningitis Waiver Form in the Patient Portal. Please note, if you are under the age of 18, a parent or guardian must complete the Minor Consent Form. You may obtain these records by contacting your high school or primary care physician. Your health care provider may complete this form if they do not have a copy of your immunization records. If you have any questions about your vaccination records, please contact your primary care physician. By appointment only, Barnes Center at The Arch Health Care is available to assist you in obtaining the appropriate vaccinations if you have not been vaccinated or do not have documentation of your vaccinations. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. All students are required to complete the TB Screening. You (and for those under age 18, your parent or guardian) must complete in full. Please read each question carefully. Please note, processing may take up to three business days or longer in high volume times. This form must be completed by a parent or guardian if you will not be 18 years of age by the time you begin classes. Please print this form and complete it in full. Once you have completed the form, you will need to upload it to the Patient Portal. Check all medical conditions that you have had in the past or currently have. Students must fill out this part in full, for minors this is required by their parent or guardian. This form will provide information needed to best treat you, should you visit. Please remember that your health information is strictly confidential and cannot be shared with any other part of the University. This form gives the Barnes Center at The Arch staff permission to treat you at our clinics along with providing us an emergency contact. To sign, use a touch screen or the mouse on your computer. Additional Immunization Requirement Information
Document Processing Times
Submit: Proof of COVID-19 Vaccination
Submit: Proof of COVID-19 Booster
Submit: Immunization Records
Patient Portal Upload Instructions
Submit: Tuberculosis (TB) Screening
Submit: Medical or Religious Exemption Waiver
Submit: Meningitis Waiver Form
Submit: Minor Consent and Waiver
Submit: Proof of COVID-19 Test Results
Submit: Proof of the Flu Vaccine
Submit: Health History
Submit: Identification and Authorization
Accessing Records and Checking Status
Students may access charge details and/or retrieve an itemized receipt through the following actions. Syracuse University students have the opportunity to update their personal information, such as their preferred name and personal pronouns, within MySlice. Explore detailed instructions on the Gender Services webpage. Checking: Patient Portal Submission Status/Completion
Overall Status Definitions
Check Missing Requirements
Access: Medical Records
Access: Charge Details and/or Itemized Receipts
Access: Preferred Name and Personal Pronouns