As a secure and confidential platform, the Patient Portal provides students the following highlights.
- Schedule and access appointments.
- Securely communicate with the health and wellness team.
- Access and submit records.
Using the Patient Portal
Only Syracuse University students have access to the Patient Portal. For questions or additional information, please email the Barnes Center at The Arch or call 315.443.8000.
- Communications, Scheduling and Requests
- Submitting Forms and Waivers
- Accessing Records and Checking Status
- Images must be .gif, .png, .tiff, .jpg, or .jpeg files
- Documents must be .txt or .pdf files
- File must be smaller than 4 MB (scan in black and white if possible or at a setting of 150 DPI to achieve a smaller file)
- Be sure your file names do not include any special characters or spaces
- Keep the length of the file name short (e.g. 8 characters plus extension)
Communications, Scheduling and Requests
Students are encouraged to enroll in to receive health and wellness text message notifications from the Barnes Center at The Arch. Highlights include appointment reminders, secure message notifications, important health and wellness updates, and more. Mobile check-in is required prior to entering the Health Care waiting room. If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call 315.443.8000. Please note, there is a No-Show Fee. If you are experiencing a life-threatening emergency, call 911. For non-emergency 24-Hour Support call 315.443.8000. Please note, there is a No-Show Fee. The 2023-24 COVID-19 Vaccine will be billed to insurance. Most insurance companies cover the cost in full. If you have any concerns about vaccine coverage, please contact the Barnes Center at The Arch Pharmacy. Please know, ability to pay is not a barrier to service. IMPORTANT: Please bring your pharmacy benefit card and health insurance card with you to your appointment. Please note, there is a No-Show Fee. Students may either call 315.443.8000 or use the Patient Portal instructions below. Students may either call 315.443.8000 or use the Patient Portal instructions below. Refilling a Prescription Using the Patient Portal, students may receive messages from health care providers containing next step instructions. To access messages from health care providers, log into the Patient Portal with your Syracuse University email and password. Then select "Messages" from the main menu. As of Monday, Sept. 27, 2021, the Patient Portal added Microsoft’s Multi-Factor Authentication (MFA) to the login process. This is the same multi-factor authentication you already use to access SUMail, and that you use to access MySlice as of Sunday, Sept. 26, 2021. For additional details regarding configuring and using MFA, please refer to Microsoft Two-Factor Authentication in Answers.
Health and Wellness Text Message Notifications
Arriving to Appointments: Required Health Care Mobile Check-in
Scheduling Appointment: Counseling
Counseling Appointment Type Options for Scheduling
Initial Counseling Consultation Appointment Patient Portal, Call 315.443.8000
Same Day Counseling Consultation Appointment Patient Portal, Call 315.443.8000
Follow-up Counseling Appointments Call 315.443.8000
Psychiatry Call 315.443.8000
Patient Portal Scheduling Instructions
Frequently Asked Questions
Scheduling Appointment: Health Care and Nutrition
Patient Portal Scheduling Instructions
Frequently Asked Questions
Scheduling Appointment: 2023-24 COVID-19 Vaccine
Schedule an Appointment
Insurance and Billing
Scheduling Appointment: Flu Clinic
Schedule an Appointment
Attend an Appointment
Insurance and Billing
Scheduling Appointment: HPV Vaccine
Appointments: View Upcoming Appointment Details
Appointments: Cancel an Upcoming Appointment
Request: Prescriptions (Refilling, Requesting)
Requesting a Prescription Transfer
Health Care Provider Communications to Students
Microsoft’s Multi-Factor Authentication (MFA)
Submitting Forms and Waivers
Visit the Immunizations webpage to learn more. Please note, processing may take up to three business days or longer in high volume times. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. There are two parts to submitting records—recording the date of your booster vaccine and uploading proof of your booster vaccine. Your record is not considered complete until a copy of your immunization proof has been uploaded for verification. In accordance with New York State law, the following vaccination records must be submitted. If you choose not to obtain the Meningococcal meningitis immunization, please complete the Meningitis Waiver Form in the Patient Portal. Please note, if you are under the age of 18, a parent or guardian must complete the Minor Consent Form. You may obtain these records by contacting your high school or primary care physician. Your health care provider may complete this form if they do not have a copy of your immunization records. If you have any questions about your vaccination records, please contact your primary care physician. By appointment only, Barnes Center at The Arch Health Care is available to assist you in obtaining the appropriate vaccinations if you have not been vaccinated or do not have documentation of your vaccinations. Please note, processing may take up to three business days or longer in high volume times. It is required that document(s) be an official record and include: student's full name, date of birth, vaccine type and date of vaccine. Failure to provide required documents may result in delays. All students are required to complete the TB Screening. You (and for those under age 18, your parent or guardian) must complete in full. Please read each question carefully. Please note, processing may take up to three business days or longer in high volume times. This form must be completed by a parent or guardian if you will not be 18 years of age by the time you begin classes. Please print this form and complete it in full. Once you have completed the form, you will need to upload it to the Patient Portal. Check all medical conditions that you have had in the past or currently have. Students must fill out this part in full, for minors this is required by their parent or guardian. This form will provide information needed to best treat you, should you visit. Please remember that your health information is strictly confidential and cannot be shared with any other part of the University. This form gives the Barnes Center at The Arch staff permission to treat you at our clinics along with providing us an emergency contact. To sign, use a touch screen or the mouse on your computer. Please Note: Individual forms must be completed for both Counseling and Health Care. Please indicate whether the records are for Health Care or Counseling when completing the form. Individuals completing the form determine if all or only certain records are released. Records are not sent by email. This form is only available to students with a Patient Portal account. If you do not have a Patient Portal account or wish to not complete the form via the Patient Portal, please visit the Health Care webpage for additional instructions. For questions or concerns, please call the Barnes Center at The Arch Medical Records Office at 315.443.8000.
Additional Immunization Requirement Information
Document Processing Times
Submit: Proof of COVID-19 Vaccination
Submit: Proof of COVID-19 Booster
Submit: Immunization Records
Patient Portal Upload Instructions
Submit: Tuberculosis (TB) Screening
Submit: Medical or Religious Exemption Waiver
Submit: Meningitis Waiver Form
Submit: Minor Consent and Waiver
Submit: Proof of COVID-19 Test Results
Submit: Proof of the Flu Vaccine
Submit: Health History
Submit: Identification and Authorization
Submit: Virtual Authorization for the Release of Records (Counseling and Health Care) Form
Accessing Records and Checking Status
Students may access charge details and/or retrieve an itemized receipt through the following actions. Syracuse University students have the opportunity to update their personal information, such as their preferred name and personal pronouns, within MySlice. Explore detailed instructions on the Trans and Gender Affirming Services webpage.
Checking: Patient Portal Submission Status/Completion
Overall Status Definitions
Access: Medical Records
Access: Charge Details and/or Itemized Receipts
Access: Preferred Name and Personal Pronouns