If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
24-Hour Support Call 315.443.8000
Syracuse University students experiencing a mental health crisis, seeking support for sexual assault or relationship violence, or needing urgent medical consultation can receive free confidential services 24 hours a day, seven days a week by calling 315.443.8000. Please note, routine consultations should hold until the next business day.
Emergency Services Information
Syracuse University Ambulance
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
Contact Syracuse University Ambulance
- Call 315.443.4299
- Call #78 using a cell phone
Syracuse University Ambulance (SUA) provides basic life support and emergency medical services to the Syracuse University community, 24-hours a day during the academic year. Using multiple emergency response vehicles and teams, SUA is capable of providing basic life support (BLS), advanced emergency medical technician (AEMT) services, rapid cardiac defibrillation and transport to area hospitals and trauma centers. To provide advanced life support (ALS) services, or provide service when SUA is not available to respond, SUA will request American Medical Response (AMR) in the city of Syracuse.
In some critical situations, advanced interventions are required to help ensure your health. In situations like these, you may receive a bill from American Medical Response for the cost of having a paramedic assist you. When required, an ALS unit will provide advanced life support interventions on the University ambulance as outlined by Central New York Emergency Medical Services protocol.
Sexual and Relationship Violence
For more information, please visit the Sexual and Relationship Violence webpage.
Department of Public Safety
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
Contact the Department of Public Safety
- Call 315.443.2224
- Call #78 using a cell phone
- Call 711 from a campus landline phone
The Department of Public Safety is available, 24-hours, 365-days-a-year, working to maintain a safe, secure learning and living environment on the Syracuse University Campus and in the surrounding areas. For additional safety resources visit the Department of Public Safety website.
Medical Transport
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
Please note, Medical Transport is not a 24-hour service. When referred by the Barnes Center at The Arch health and wellness team, Medical Transportation (MTS) provides students transport to local doctor appointments and hospitals. Additionally, MTS provides transportation to and from student housing/classes when a student is temporarily disabled due to injury. Certain restrictions do apply, so please contact MTS for an explanation of the service. To contact Syracuse University Medical Transport, please call 315.443.4566.
Off-Campus Crisis Resources
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
24-Hour Support Call 315.443.8000
Syracuse University students experiencing a mental health crisis, seeking support for sexual assault or relationship violence, or needing urgent medical consultation can receive free confidential services 24 hours a day, seven days a week by calling 315.443.8000.
Contact Community Services Hotline
Phone number: 315.251.0600
For more information, please visit the Contact Community Services website.
Crisis Text Line
Phone number: Text HOME to 741741
For more information, please visit the Crisis Text Line website.
National Suicide Prevention Lifeline
Phone number: 1.800.273.8255
For more information, please visit the National Suicide Prevention Lifeline website.
Trans Lifeline
This peer support hotline is run by and for trans people. The lifeline is available 10 to 4 a.m. EST. Volunteers may be available during off hours.
Phone number: 1.877.565.8860
For more information, please visit the Trans Lifeline website.
Trevor Project Hotline
The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
Phone number: 1.866.488.7386
For more information, please visit the Trevor Project website.
Vera House
Through counseling, advocacy and providing shelter Vera House provides domestic abuse and sexual assault resources.
Phone number: 315.468.3260 (24 Hour Crisis & Support Line)
For more information, please visit the Vera House website.
Substance Abuse Emergency
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
Alcohol and Other Substance Poisoning
- Roll the person on their side, to help prevent from choking on vomit.
- Call for help
- 443.4299 for Syracuse University Ambulance
- #78 from a cell phone
- 711 from a campus phone
- Stay with the person.
Learn more about alcohol and other substance poisoning by exploring the Barnes Center at The Arch digital and in-person resources.
Department of Public Safety
- Call 315.443.2224
- Call #78 using a cell phone
- Call 711 from a campus landline phone
The Department of Public Safety is available, 24-hours, 365-days-a-year, working to maintain a safe, secure learning and living environment on the Syracuse University Campus and in the surrounding areas. For additional safety resources visit the Department of Public Safety website.
Withdrawal
If you are experiencing withdrawal from a substance, it is important to be assessed for the need of medical services. Treatment centers create healthy environments for detoxification and withdrawal. There are local hospitals in Syracuse, NY that can assist with withdrawal and detoxification.
Syracuse Emergency Rooms
If you are experiencing a life-threatening emergency or you are in immediate danger, call 911.
Syracuse hosts four local emergency rooms; two are within walking distance of main campus. Prior to receiving treatment, it is recommended to contact your insurance provided and/or the emergency room to verify coverage.
Crouse Health's Pomeroy Emergency Services Department
Address: 736 Irving Avenue, Syracuse, New York, 13210
Hours: 24-hours
Phone number: 315.470.7340
Upstate University Hospital Emergency Department
Address: 750 E. Adams Street, Syracuse, New York 13210
Hours: 24-hours
Phone number: 315.464.5611
St. Joseph’s Hospital Emergency Department
Address: 711 N. Townsend Street, Syracuse, New York, 13203
Hours: 24-hours
Phone number: 315.448.5101
Upstate University Hospital at Community Campus Emergency Department
Address: 750 E. Adams Street, Syracuse, N.Y. 13210
Hours: 24-hours
Phone number: 315.464.8668
This list is for reference purposes only. Syracuse University makes no warranties, representations, or guarantees about the quality of care by these providers. Before seeking care from an outside provider, you should check with your health insurance company to ensure such care will be covered.