Patient Privacy and Rights
The mission of the Barnes Center at The Arch is to provide compassionate, quality, student centered health care, foster a concept of lifelong wellness and provide leadership in the field of college health. The Barnes Center at The Arch recognizes that to accomplish this goal, there must be an effective collaboration between our staff, our policies, our priorities and you, our student-patients.
You Have the Right To
- Receive considerate and respectful care without discrimination as to race, color, religion, sex, national origin, disability or sexual orientation.
- Play an active role in the decisions about your health care and treatment, except when such participation is contraindicated for medical reasons.
- Receive complete information about your diagnosis, treatment and prognosis.
- Receive all the information that you need to give informed consent for any proposed procedure or treatment. Such information shall include the possible risk and benefits of the procedure or treatment.
- A listing of services available at the Barnes Center.
- Information about provisions for after-hours care and emergency care.
- Be informed about fees and charges associated with your care at the Barnes Center and to be informed of our payment policies.
- Refuse to participate in experimental research.
- Review the contents of your medical records with a health care provider without charge.
- Understand what medication(s) is given and why, and to understand the common side effects of a medication.
- Not be examined or treated by a particular health care practitioner, to be informed of the consequences of such decisions and to request a second opinion if you want one.
- Know what the treatment will be and what risks are involved, and to know what to expect as a result of treatment.
- Refuse treatment and be told what effect this may have on your health.
- Express your concerns without fear of reprisal about the care and services you are receiving and any concerns about privacy, and to have the Barnes Center respond to you and, if you request it, a written response.
- Get the name, title and credentials of the person(s) interviewing, examining and/or treating you.
- Be assured of the confidential treatment of your protected health information and to have the opportunity to authorize the release of such information under certain circumstances, except when required by law.
- Inspect and/or receive a copy of your protected health information for as long as the Barnes Center maintains the record, to the extent permitted by law.
- Request that the Barnes Center amend your protected health information for as long as the information is kept by the Barnes Center if you feel that the protected health information the Barnes Center has about you is incorrect or incomplete.
- Request an accounting of disclosures, which is a list of disclosures the Barnes Center has made regarding your treatment record, to the extent that the Barnes Center is required under FERPA to list such disclosures.
- Request a restriction or limitation on the protected health information that the Barnes Center uses or discloses about you for treatment, payment or health care operations.
- Receive a paper copy of the Barnes Center Notice of Privacy Practices.
- Be provided with appropriate information regarding the absence of malpractice insurance coverage.
- Request confidential communication and/or consultation with your provider or any other persons.
- Privacy in treatment and confidentiality in the treatment of personal and medical records.
- Request accurate communication in the language or manner that you primarily use. When the need arises for translation, reasonable attempts will be made by staff to make accommodations.
- Request to be communicated to in your preferred language or manner.
You Have the Responsibility To
- Provide the Barnes Center with accurate information about your current and past illnesses, immunization, medications and hospitalizations.
- Provide the Barnes Center with full and honest information about your health concerns to facilitate proper evaluation and treatment.
- Ask questions if you do not understand the findings, instructions or treatment.
- Either carry out treatment and education recommendations, or accept responsibility for the outcome.
- Communicate with your health care provider if your condition does not follow the expected course.
- Become informed through available printed material and/or discussion with the Barnes Center staff about the scope of the basic services offered, their cost and the necessity for additional medical insurance.
- Keep appointments or, if you need to cancel or re-schedule, contact the Barnes Center as soon as possible to avoid a fee.
- Be respectful of others and others’ property while in the Barnes Center facility.