Contact Us

24-Hour Support Call 315.443.8000

Syracuse University students experiencing a mental health crisis, seeking support for sexual assault or relationship violence, or needing urgent medical consultation can receive free confidential services 24 hours a day, seven days a week by calling 315.443.8000. Please note, routine consultations should hold until the next business day.

Phone Tree Instructions

If this is a life-threatening emergency, please call 315.443.4299 or 911.

  • For a mental health crisis, or to speak with the Sexual And Relationship Violence Response Team, please press 3.
  • To make an appointment for Health Care or Counseling, please press 0 or stay on the line.
  • For a list of additional services, please press 2.
LocationPhone Fax
Administration 315.443.8000833.969.0084
Counseling 315.443.8000833.780.1937
Health Care 315.443.8000Main: 855.710.2816
Referrals: 833.779.5892
Administration: 833.969.0084
Health Promotion 315.443.7273Fax not available.
Make an Appointment 315.443.8000Fax not available.
Medical Records Office 315.443.2667855.710.2816
MindSpa315.443.9156Fax not available.
Pharmacy 315.443.5691833.779.5893
Recreation 315.443.4386833.969.0205
Student Health Insurance 315.443.9019855.710.2816

Pharmacy Phone Tree Instructions 315.443.5691

Refill requests may be made using the Patient Portal. Please complete the form under “Pharmacy.”

  • To leave a message for the pharmacist, please press 1.
  • If you are a prescriber wishing to leave a prescription order, please press 2.
  • To speak to a member of the pharmacy staff, please press 3.

Contact Form

Using the Contact Us Form, please share feedback, grievances and questions without fear of retribution. Feedback allows the Barnes Center at The Arch health and wellness team to enhance the student experience. In order to respect patients’ privileges and privacy, please do NOT list any private health information concerning yourself or the student you’re contacting our office for. All details and specific information is able to be discussed via phone conversation with our Health Services team when you’re contacted.

If preferred, you may contact the Office of the University Ombuds for an informal, confidential, neutral and independent resource to address concerns or questions openly without fear of retaliation or judgment. The Ombuds may be reached by email at or by calling 315.443.1087.