Carrie Grogan Abbott
Director, New Student Programs
Carrie Grogan Abbott is the director of New Student Programs. In this role, Carrie directs the work of University units associated with welcoming, orienting and supporting first-year and transfer students from entry into the University and throughout their first year. Bringing over 20 years’ experience in higher education, Carrie has served roles in Study Abroad, Student Activities, Fraternity and Sorority Affairs and Facilities Management. Originally from Bedford, New Hampshire, Carrie holds a master’s degree in higher education from Syracuse University and a bachelor’s degree in broadcast journalism from Ithaca College.
Director, Parent and Family Services
Missy Mathis-Hanlon is the director of Parent and Family Services. In this role, Missy focuses on working with families as their students make the transition to college and navigate their way to graduation. With over 25 years of experience in higher education, Missy has worked with students and their families to find resources and support, engage families in the student experience and plan Family Weekend. Originally from Binghamton, Missy holds a master’s degree in higher education from Syracuse University and a bachelor’s degree in speech pathology from Nazareth College. Missy is a 2006 graduate of Leadership Greater Syracuse and is the 2020 recipient of the Outstanding Senior Level Professional award from AHEPPP: Family Engagement in Higher Education.
Assistant Director, New Student Programs
Butch Hallmark is the assistant director of New Student Programs. In this role, Butch selects, trains and supports the 44 Orientation Leaders. He is also responsible for the planning and implementation of Syracuse Welcome and Winter Welcome. Butch earned a bachelor’s degree in human environmental sciences at the University of Alabama, where he also served as Big Al — the university’s mascot. He continued his education by receiving a master’s degree in higher education administration at the University of Alabama.
Senior Program Coordinator, New Student Programs
Nick Stines is the senior program coordinator in New Student Programs. In this role, Nick oversees the 'Cuse First and Transfer Transitions Pre-Welcome programs, advises OrangeSeeds and provides support to transfer and first-generation college students throughout the year. Nick earned a B.A. in exercise and sport science at the University of North Carolina at Chapel Hill and recently earned an M.Ed. in college student affairs administration from the University of Georgia. While at Georgia, Nick worked with Dawg Camp (extended orientation program), a transition ambassador program and with the Peer Educator Conference in the Division of Academic Enhancement. He was also a National Orientation Directors Association (NODA) intern in the New Student Orientation office at the University of South Carolina. Nick's hometown is Dallas, North Carolina. He loves anything to do with sports, listening to music and thrifting.
Program Coordinator, Parent and Family Services
Abbey Cliffel is the program coordinator in Parent and Family Services. In this role, Abbey serves as a liaison for Syracuse University families and supports family communication and programs such as Family Orientation and Family Weekend. Abbey received a bachelor's degree from Texas State University and recently earned an M.Ed. in college student personnel at Ohio University. While at Ohio, Abbey worked as a graduate assistant in the Office of First-Year and Student Transitions and served as a Graduate Advisor for BobcaThon, a 12-hour dance marathon. Abbey's hometown is Austin, Texas. She enjoys music—particularly Taylor Swift—and going on adventures with her dog, Maisy.
La Shaun "LS" Jones
Administrative Assistant, New Student Programs
La Shaun “LS” Jones is the administrative assistant in New Student Programs. In this role, LS serves as front-line support to new students and their families via phone and email, as well as oversees the department's budget. LS most recently worked as the lead administrative assistant in the Pediatric Pulmonary Department at SUNY Upstate Medical. She is very passionate about organization and attention to detail and enjoys creative opportunities as an event planner/coordinator. LS is an active member of the event industry and believes in giving back to the community and industry through volunteering. LS coordinates several charity events annually, including for the Northeast Kidney Foundation and Juneteenth. Originally from Long Island, LS has lived in the Syracuse area for 20 years.