Student Experience Operational Framework

Build a Culture of Wellness

• Design and implement programs and experiences that improve well-being and develop resiliency and stress management skills.
• Promote wellness resource access to individuals who historically underutilize services.
• Design and implement programs aimed at reducing high-risk behaviors around alcohol and drug use.
• Expand and promote engagement in and access to club sports and other recreation/outdoor activities.

Foster Connections That Lead to Academic Success

• Engage students in targeted ways that advance academic success.
• Strengthen academic partnerships to improve early intervention, advising and support.
• Link the co-curricular student experience to desired experiential and global educational outcomes.

Uphold Community Expectations With an Educational, Empathetic, Student-Centered Approach

• Implement practices to enhance and strengthen connections to and relationships with students.
• Consistently review, assess and refine conduct policies and procedures to ensure fair, prompt resolution.
• Employ a trauma-informed approach to our Title IX work with students.

Build a Community of Engaged Bystanders

• Increase students’ skills to safely intervene.
• Expand knowledge of and access to safety and support resources.
• Educate the community on the impact of bias-related incidents and the importance of an inclusive community.

Expand Opportunities for Healthy Peer Relationships

• Implement impactful peer mentorship models.
• Create structured and unstructured programs and spaces for students to build meaningful connections.

Recruit and Develop Student Leaders

• Build leadership skills tailored to a student’s stage of development.
• Leverage student employment experiences for post-graduation opportunities.

Enhance Programs and Services That Increase Lifelong Affinity for the University

• Develop and execute “core memory” signature student experiences.
• Increase student access to programs and services, reducing barriers to involvement and engagement.

Create an Environment of Reflection and Self-Growth

• Build self-reflection into program and service design and delivery.
• Deliver programs that challenge students and encourage exploration of the unfamiliar.

Engage Across Differences

• Model respectful, fact-based debate and discussion while preserving freedom of inquiry and expression.
• Help students develop critical thinking skills.
• Collaborate with University partners to promote intentional opportunities for impactful civic engagement.
• Instill a desire to be an informed, engaged citizen.

• Embrace a culture of supporting students who seek assistance, including knowledge of referral options and pan-University resources.
• Implement and embrace an integrated care and holistic wellness model in the Barnes Center at The Arch.
• Utilize surveys of our students, national studies and related data to develop strategies that target reduction in high-risk behaviors among young adults.
• Identify predictive and protective elements critical to achieving meaningful improvement in student health and wellness.
• Implement a stepped care model of service delivery, maximizing touchpoints of integration and referral.
• Educate faculty, staff and students on ways to identify, support and refer students in distress.

• Embrace the concept of “space making” in our work with a diverse population of students, allowing exploration of various identities.
• Consider “access” broadly defined, including for students with disabilities, with more limited financial resources, veterans and military-connected students, or who may be first generation.
• Educate students on the meaning and impact of bias-motivated acts and respond promptly and constructively when such incidents occur.
• Help students develop the skills essential to thriving and succeeding when faced with challenges, setbacks, or other difficulties.
• Create a campus climate that embraces exploration of differing viewpoints and teaches students how to constructively engage with others while deescalating conflicts that may arise.

• Identify strategic opportunities where technology can support success in our work, enhance information sharing, and increase efficiency.
• Leverage the full capacity of our technology and communication tools to improve decision-making.
• Adopt an entrepreneurial approach to our work, welcoming innovation, change and creativity.
• Reduce barriers to staff bringing forward new ideas and create a professional climate that rewards exploration.
• We have to take some risks and make some bets on potential opportunities that may have a greater impact.

• Identify opportunities to co-sponsor, present, develop or execute programs, events and activities with others.
• Leverage financial and human resources across units to achieve a greater impact, attendance or participation in programs, events and activities.
• Be intentional in seeking to connect with colleagues in other divisional units and learn more about what their work entails and where you might collaborate.
• Seek out ways to engage faculty in our work with students.
• Be mindful of the goals and objectives of the Academic Strategic Plan, DEIA Strategic Plan, Campus Framework, Chancellor’s Key Differentiators and other institutional strategies as we plan and execute our work.

• Align budgetary allocations with divisional and institutional objectives and priorities.
• Continually assess the effectiveness of programs and services.
• Identify opportunities to sunset less impactful programs and services when seeking resources for new programs or services.
• Adapt program and delivery models to meet the evolving needs of students.
• Advocate for improvements across campus that directly impact the student experience in areas such as academic policy, civic engagement, housing strategy and capital investments.
• Utilize internal expertise and talent for program and event speakers and panels.

• Expand and promote tiered professional development opportunities.
• Provide opportunities to visit and learn from peer institutions as part of our professional development strategy.
• Develop and implement competitive workplace practices.
• Foster a climate of open communication and transparency.
• Celebrate diversity broadly defined.