Ticketing Policy

• A Ticket Request Form must be completed by Syracuse University organizations to have tickets sold through the Student Box Office.
• For ticketing, the Student Box Office Supervisor must receive a completed Ticket Request Form a minimum of two weeks prior to the event. Delays in getting the form to the Student Box Office will cause a delay in ticketing.
• Please allow at least, but no longer than, three business days after submitting the Ticket Request Form for tickets to go on sale.
• All fields on the form must be completed before it can be processed.
• Package pricing must be approved by the Student Box Office.  The Student Box Office reserves the right to limit/restrict package pricing.

• The Student Box Office can only provide ticketing services to Syracuse University recognized student organizations, Fraternity and Sorority, chapters as well as registered sport clubs.
• All Syracuse University student organizations must have a consultant and the appropriate venue representative electronically approve the Ticket Request Form.

Enough time should be allotted to allow these approvals to occur and still get the form to the Student Box Office within the timelines referenced above.

Groups may request a number of complimentary tickets for their event or program on the Ticket Request Form.

• Complimentary hardcopy tickets will be available for pickup from your consultant on the first day of ticket sales. At this time, complimentary tickets are not available digitally.
• Distribution of complimentary tickets is the responsibility of the sponsoring Syracuse University organization.

Syracuse University student organizations should consult with the budget analyst for Fraternity and Sorority Affairs/Student Activities for complimentary ticket limits and restrictions.

• There is a four-ticket limit at the SU/ESF student discount rate for all dance parties and concerts.
• Please review the Dance Party and Concerts policies.
• There will be a three-day delay for general public ticket sales (if applicable) for all dance parties and concerts.

Sponsoring Syracuse University organizations are responsible for creating their own marketing for programs and events.

• The sponsoring Syracuse University organizations must provide the Student Box Office with copies of the event marketing materials.
• Marketing that contains ticketing information should not be released until the on-sale date has been verified by the Student Box Office. This verification will be completed upon approval of the Ticket Request Form by the Student Box Office Supervisor.

Event Cancellations:

If a ticketed event is cancelled, all ticket holders are eligible for a refund. Please note that the refund process may take up to three weeks as it is facilitated by Tickets.com, our trusted third-party box office vendor.

If a ticket buyer’s refund cannot be processed because their credit card information is not saved in the box office portal, they will be contacted via email. They will be given a one-week deadline to add their card to the system. Failing to meet this deadline will result in the forfeiture of their refund.

Individual Refunds:

Individual ticket buyers have the option to request a full refund for their ticket(s) up to 3 days prior to the event.

For refund requests made less than 3 days before the event, the granting of a refund will be at the discretion of Box Office Management. This is due to the timing of the request and the availability of staff to process the return before the event.

Refunds requested after the event will be considered on a case-by-case basis, subject to the discretion of Box Office Management.