Tyrone Reese
Director
Tyrone Reese has been working with case management and student outreach support since 2016. Currently serving as the associate director, Tyrone’s work focuses on supervising and supporting the case management team, and overseeing office operations and assessment. Tyrone has been with Syracuse University since June 2012, working with Student Living prior to joining case management and student outreach. Tyrone is excited to empower students to build support networks and connect to resources, support students' holistic well-being and help students navigate and overcome any barriers, with the ultimate goal of them getting to graduation successfully.
Shelley Crawford
Associate Director
Shelley Crawford joined Syracuse University in 1998. Shelley works with the case management team that assists students with finding the right resources and solutions to the concerns and challenges they may be facing. Shelley enjoys learning about the students and lets them know they are heard—and that they are cared about. She believes it is important students know there is a person on campus who they can talk with, will be there during a time of crisis and also on their graduation day.
Susan Sugar
Case Manager
Susan Sugar has been with Syracuse University since 2018. Prior to working as a case manager, she was an academic advisor in the College of Arts and Sciences. Susan is passionate about supporting all students while fostering self-advocacy and empowerment to promote academic, personal and professional growth. As a case manager, Susan works with students to help navigate difficult challenges, connect them to various supports and resources, and assists them to focus on academic and personal success.
Sandra Valdes-Lopez
Case Manager
Wil Perez
Case Manager
With over 20 years of experience in the behavioral health field, particularly in substance use disorder (SUD) counseling, Wil brings a wealth of expertise and dedication to student well-being. Throughout Wil's career, he has provided individual, family, and group counseling services while fostering meaningful connections within the community. In addition to clinical work, Wil has a strong background in education, having served as an assistant professor in the Human Services Department at Onondaga Community College. There, he taught courses in counseling, crisis intervention, and group therapy and played a pivotal role in coordinating internship placements for students.
Academically, Wil earned a Bachelor of Science in Human Services from Cazenovia College, followed by a Master’s in Education from the University at Buffalo. A Certified Alcoholism and Substance Abuse Counselor (CASAC) since 2009, Wil has also had the privilege of being trained by Dr. William Miller and Dr. Stephen Rollnick, the founders of Motivational Interviewing—a highlight of Wil’s professional journey. Most recently, Wil served as the Director of Residence at the YMCA, overseeing support for 138 individuals with complex housing needs. This role further strengthened Wil's commitment to helping others navigate challenges and build meaningful futures.
Wil looks forward to bringing his supportive and empowering approach to Syracuse University, collaborating with colleagues, and supporting the diverse needs of our student body.