Shelley Crawford
Director
Shelley's case management approach has always been the "People do not care how much you know until they know how much you care" by Theordore Roosevelt. It is important for her to show care wrapped up in knowledge. Shelley sung the national anthem at a Syracuse Chiefs now known as Syracuse Mets game years ago. She is a proud mother of three beautiful children, and a recent collector of 9 office plants in which she has named and showers with love. Shelley loves meeting new people and traveling the world.
Katie Storey
Associate Director
Regardless of the reason, Katie takes pride when given the opportunity to connect with a student. She understands there can be (many) varying factors with a student seeking support. Therefore, she aims to avoid situating a student in isolation from family, peer, and institutional context. Katie lived and worked at a local university in Abu Dhabi, United Arab Emirates (UAE) - and Dubai was just a drive away! Pssst....just a friendly reminder: "If the mountain was smooth, you would not be able to climb it."
Susan Sugar
Lead Case Manager
Sue is here to help students work through challenges, connect with the right resources, and build the confidence to advocate for themselves along the way. She is a mom to two college age kids and two dogs, and learning to fully embrace the empty nester life. Sue's Favorite Quote: "Nothing is impossible, the word itself says 'I'm possible!'" — Audrey Hepburn
Sarah O'Neill
Office Coordinator
Sarah's goal is always to be a friendly first point of contact for anyone reaching out to the office and helping to connect students with a case manager for support. Sarah enjoys spending time with her family, especially taking trips to Cape Cod, one of her favorite places from childhood that has now become her daughters' favorite place to visit. As a proud mom of two wonderful daughters, Sarah enjoys volunteering at their schools, especially with their musicals as well as cheering them on at their athletic events!
Wil Perez
Case Manager
Wil take a compassionate, student-centered approach—meeting students where they are, helping them navigate challenges, and identifying practical next steps. Wil once lived in Honolulu, Hawaii, and it remains one of his favorite places. He enjoys fishing and photography, especially when he can share those experiences with his son.
Amber Saint Joy
Case Manager
Amber believes in listening first and the student's feedback shapes the resources and next steps she offers; If something isn't clicking, we'll find what does. She is a triple threat musician, piano, guitar, and violin are all in her repertoire! You can always catch her showing off pictures of her dog, Sapphire Rose, or nerding out about the latest video games.