Orange Success Initiative

Orange SUccess Pilot Kickoff 2016 from Syracuse University

As each student grows and learns, the support needed at Syracuse University will change over time and be unique to their academic and personal goals. Fostering personalized support and mentoring, Orange Success is a powerful contributor to the student experience, student success and staying on track for degree completion. Placing each student in control, the Orange Success platform makes it easy to connect with advisors and faculty about a particular course, an advising question, a general concern and more. Start connecting on Orange Success today!

Orange Success Highlights

Through a web-based platform Orange Success strengthens student success by improving cross-campus communications among schools, colleges, staff and students.

  • Early alerts through “Flags” proactively communicate potential academic hurdles, while “Kudos” are shared compliments and encouragement surrounding academic success.
  • Efficiently coordinated support and communication between students, faculty, advisors and cross campus teams support students staying on track.
  • From the start of a student’s academic career to graduate, Orange Success fosters personalized support and mentorship.

Using Orange Success

For questions or additional information, please email Student Outreach and Retention or call  315.443.2616.

Offering a cross-campus network of support, students, faculty, teaching assistants (TAs) and academic advisors communicate important information surrounding student success within Orange Success. Only students have access to their personalized dashboards. All academic advisors can see all flags and information in Orange Success.

Using MySlice

  • Log in to MySlice using a NetID and password.
  • Under “Student Services” select “Ask for Help in Orange Success.”

Using Blackboard

  • Log in to Blackboard using a NetID and password.
  • Under “Tools” select “Ask for Help in Orange Success.”
  • Then select “My Success Network.”
  • Select “Schedule Appointment” when the advisor has been located.
  • Following selecting the date and time, select “Sign Up” and “Reason.”
  • When complete select “Submit.”

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • From the Orange Success homepage, select the “Raise Your Hand” icon.
  • Then select either “I need an advisor’s help.” or “I need help in a course.”
  • When prompted, please provide as much information as possible.
  • Select “Submit” to complete the request.

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • Once on the Orange Success homepage, select the “Courses” icon.
  • Here review information about enrolled in courses as well as contacts and available support related to each.

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • Once on the Orange Success homepage, select your name in the top right corner.
  • Customize your profile by uploading a photo, setting appointment reminders, customizing email notification preferences and confirming that contact information such as a cell phone number is provided and accurate.

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • Once on the Orange Success homepage, in the top right corner next to your name select the envelop icon. Here users will have access to pending notifications.

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • Once on the Orange Success homepage select the “My Success Network” icon. This channel lists the people and resources that are available to assist, in addition to instructions for how to access resources, contact information and the opportunity to ask for help related to courses. Please note, a larger list is available in the Services Catalog.

  • Log in to Blackboard or MySlice using a NetID and password to access Orange Success.
  • Once on the Orange Success homepage select “Services Catalog” from the top toolbar.
  • Working in partnership with personalized contacts and resources shown in “My Success Network”, on this page users may explore and connect with a list of available resources and services.

When a Flag is raised, students and their advisors will receive an email (i.e. @syr.edu) highlighting an academic concern. At times, a Flag may also result in cross campus offices, such as the Office of Financial Aid, to receive a notification and communications may then also include phone calls. Orange Success Flags include the following.

  • Attendance Concern – Grade at Risk: Raised when a student’s grade may be negatively affected by not attending class.
  • Assignment Concerns: Raised to alert students of missing, late or poor assignments. It is at the discretion of the faculty member to determine the type of assignments to consider when raising this flag.
  • In Danger of Failing: Raised when a student is in danger of failing a course.
  • Low Participation – Grade at Risk: Raised when a student is not regularly participating in class. Faculty members define this in their Class Participation Policy.
  • Low Quiz/Test Scores: Raised when a student’s grades are below the course expectation.
  • Never Attended: Raised when a student has never attended a course.
  • Stopped Attending: Raised when a student has stopped attending a course and includes the last date of attendance.

When a Kudo is raised, students and their advisors will receive an email (i.e. @syr.edu) highlighting an academic success.

  • Keep Up the Good Work: Raised to provide encouragement for students who are improving.
  • Outstanding Performance to Date: Raised to recognize students who have demonstrated academic excellence in a particular course.
  • Showing Improvement: Raised for students who have had academic progress flags raised and have shown signs of improvement in their coursework and grades for a particular course.

Active students attending classes should not get an error message.

Data in this “cloud-based” system is stored on servers controlled and maintained by Education Advisory Board (EAB). Outside of the University, two organizations have access, the vendor and their hosting provider. Vendor account managers and escalation engineers have access to data through secure communication channels. No data will be stored outside of the secure hosting facility. Unless legally required, no personally identifying information will ever be disclosed to third parties.

All database and application servers are hosted in audited facilities with state-of-the-art infrastructure, constant monitoring and established operational policies. All communications to these servers use secure protocols. The University controls authentication and the decisions concerning what data is stored on the vendor platform. Vendor personnel and University personnel are trained on data security procedures.

Orange Success is protected under the Family Educational Rights and Privacy Act of 1974 (FERPA). For more information and to learn how to obtain access to educational records visit the Office of the Registrar FERPA Webpage, the Course Catalog Annual Notification of Rights Under the Family Educational Rights and Privacy Act, and the University Family Educational Rights and Privacy Act (FERPA) Policy.

FERPA allows the University to designate campus officials to see portions of a student’s education records.

The following records are excluded from the definition of education records. These records should not be entered into or stored in the enterprise advising system.

  • Alumni records.
  • Medical and mental health records used only for the treatment of the student.
  • Peer graded papers and exams prior to the grade being recorded in the instructor’s grade book.
  • Personal observations of student behavior.
  • “Sole possession” records made by faculty and staff for their own use as reference, memory aids and not shared with others.
  • University law enforcement records.

It is important for anyone recording “private” notes regarding an interaction with a student to understand that these notes do not fall into the category of “sole possession” records. They are part of the student’s education record and subject to FERPA. Since FERPA gives the student the right to review any or all of their education records, these notes could be included in that review. Therefore, it is important that notes or comments be factual and objective and that University employees who are recording notes or comments avoid making value judgments or using inappropriate language.

If a student has paid financial aid for a course not attended, the University is responsible to return the aid back to the federal government and within 30 days of the start of the semester.

Reporting occurs during the Early Semester Progress Survey (ESPR) and Mid-Semester Progress survey (MSPR) opening and closing periods respectively. Please reference the Academic Calendar for dates. A student who has never attended class is flagged in Orange Success as “Never Attended.” A student who attends one or more class(es) and then stops is flagged as “Stopped Attending.”

Students will receive an email (i.e. @syr.edu) from Advising (Orange Success) and/or the Office of Financial Aid. If this notification is received in error, students are asked to contact their instructor and advisor as soon as possible to remove the flag.

Students flagged for non-attendance, will need to drop the class by the financial drop deadline, as they will be responsible for paying for the class and students will receive a “NA” (Did Not Attend) grade on their transcript. If a student has received financial aid for the term, they risk losing part or all of the financial aid. If flagged for stopped attending for all classes, students may risk receiving and F grade for the class and/or losing part of financial aid received for the term that they were flagged. Financial drop deadline dates are included in the Academic Calendar.

Orange Success will not work with older browsers. Please install an updated version of Internet Explorer, Chrome, Firefox or Safari to fix this issue.

  • PC Users: The latest version of Mozilla Firefox with JAWS.
  • Mac Users: The latest version of Safari with Voiceover as the screen reader.

For questions or to request accommodations, please contact Technology Accessibility by calling 315.443.0221 or by emailing accessibleIT@syr.edu. Issues will immediately be reported to our vendor for resolution.

Using a NetID and password, Advisors are invited to explore the Orange Success FAQs for Advisors Answers Webpage.

Using a NetID and password, Faculty are invited to explore the Orange Success FAQs for Faculty Users Answers Webpage.