Prospective Employees FAQs
With thousands of meetings and events serviced annually, Student Engagement relies on a diverse team of work study and non-work study students to support its year-round operations, including day and night shifts. Student Engagement oversees Schine Student Center on North Campus along with Goldstein Student Center and Skybarn on South Campus.
What is ETS?
ETS provides technical support to events in the Goldstein Auditorium, Underground, Jabberwocky Cafe, Panasci Lounge, and various other venues on campus. As an employee of ETS you will be assisting in the set-up and breakdown of events. You may also be assisting in the operation of lights or sound for an event as well as assisting backstage during an event. ETS duties also include ushering and taking tickets at the door. If you have been to an event in the Schine or Goldstein Student Centers then you have no doubt seen our employees in action!
But what if I don’t know how to run lights or sound?
Through on the job training, personalized training sessions, and student mentoring, we train our student employees to be able to operate all the equipment that we use. Therefore, no previous experience is necessary. While we do actively recruit students that have previous production experience, many of our best employees have no previous experience and come from a variety of majors not associate theatrical or production experience.
What shifts are available?
We do not schedule our employees, as our work schedule varies depending on the amount of events in a given week and the times of those events. Instead, our employees sign up on their own for shifts they would like to work for a particular week. Employees can sign up for these shift via our online scheduling web site. Each week the ETS supervisors post shifts on the website for the following week. Employees are then encouraged to sign up for these shifts as soon as possible, though the shifts stay open until they have been completely filled.
How many hours do I work a week?
Because the amount of work varies, your hours will vary as well. The average weekly hours worked by a student are between 10-15. Our flexible working schedule allows you to work a light week if you have pressing academic concerns, or likewise work more hours if you have a lighter week. In addition to this, employees are asked to work at least one shift a week and to keep in constant communication with the ETS professional staff if they are not able to fulfill this expectation.
What is the promotional track?
The Promotional Track is based on an employee's proficiency level. When an employee shows that he or she has successfully learned the required skills necessary for a particular certification, they are then promoted to the next level, allowing them to sign up and work shifts in that capacity. This includes both technical and non-technical promotions. With each promotion/certification a pay raise is given. All raises are based on this promotional track.
What’s the downside?
Since our hours are based around events, and most events take place during nights and weekends, the bulk of our work hours are during these times. Also, shifts can range from as little as one hour to upwards of 10 or 12 hours. For example, if there is an event that starts at 7:30p and runs till 9:30p, employees are required to come in prior to the event to help set up the venue or sound check the artist. After the show, employees are required to break down all appropriate equipment and possibly stay through to help break down the venue. Events with a rehearsal the day of the event make for long shifts as well. Many of our current employees favor signing up to work these longer one day shifts on weekends as opposed to working many smaller events during the week. ETS is great for those that are looking to work hard in a flexible working environment!
What is RBO?
RBO stands for Reservations and Building Operations. This unit of SCPS serves the Syracuse University community by managing Schine Student Center, Goldstein Student Center, and scheduling non-academic programs on campus. We act as an information network for registered student organizations as well as academic and administrative departments on campus.
What positions are available?
Information Desk Attendants are responsible for managing the information desks of Schine Student Center and Goldstein Student Center. This position is an essential service and is expected to work all hours that our facilities are open, including nights and weekends. Information Desk Attendants will be responsible for opening and closing SCPS facilities, being present at the Information Desk, displaying effective communication and problem-solving skills, and utilizing available resources.
Reservation Assistants are responsible for overseeing room reservation requests from student organizations on campus. This position operates the reservation desk in Schine Student Center within traditional business hours Monday through Friday. Job duties for this position includes taking phone calls, sending emails, processing reservation requests, and consulting with walk-in clients. As the first point of contact for room reservations, the Reservation Assistants are responsible for referring clients to the appropriate professional staff members as necessary.
Building Managers are responsible for managing the day-to-day operations of Schine Student Center and Goldstein Student Center. This position is an essential service and is expected to work all hours that our facilities are open, including nights and weekends. Building Managers will be responsible for setting up meeting rooms in designated facilities, providing guests with appropriate assistance with their event, displaying effective communication and problem-solving skills, and utilizing available resources.
How many hours do I work a week?
Each student center is open over 100 hours a week! Shifts are available throughout the week including day, night and even overnight shifts. There is no specific hour requirement for working with RBO. Students can work as little as 2 hours a week and up to 20 hours a week. Shifts are flexible around class schedules.
What is the promotional track?
Students receive on-the-job training to learn how to incorporate our Communication, Appearance, and Problem-Solving (CAPS) Philosophy in order to provide quality customer service. Students generally start in the Information Desk or Reservation Assistant position.
Students who are responsible and can communicate well, are willing to learn, and like to work in a fun team environment are most likely to be promoted into Building Manager or Lead Staff position.
What's the downside?
There is no downside! Flexible part-time shifts allow students to create a consistent schedule work around their classes during the academic year. During the winter, spring, and summer breaks, students who remain on or near campus can choose to continue working with flexible shifts.