{"id":1594,"date":"2022-08-10T12:18:51","date_gmt":"2022-08-10T12:18:51","guid":{"rendered":"https:\/\/experience.syracuse.edu\/student-living\/?page_id=1594"},"modified":"2026-08-11T11:36:41","modified_gmt":"2026-08-11T15:36:41","slug":"reporting-concerns-and-accessing-support","status":"publish","type":"page","link":"https:\/\/experience.syracuse.edu\/residential-living\/about\/policies\/reporting-concerns-and-accessing-support\/","title":{"rendered":"Reporting Concerns and Accessing Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Students living on- and off-campus have a variety of options to report concerns and making requests. Please review the list below to gain a better understanding of the reporting options available.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Immediate Emergencies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact the Department of Public Safety or 911 immediately in situations involving immediate threats to safety, medical emergencies, fire, or other urgent concerns requiring emergency response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Emergencies should be reported to DPS through one of the following means:\u00a0call <a href=\"tel:+13154432224\">315.443.2224<\/a>, 711 (from any campus phone), or #78 (from most wireless carriers). Emergency contact options are also available in the <a href=\"https:\/\/dps.syr.edu\/services-resources\/orange-safe-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">Orange Safe app<\/a>. A\u00a0variety of <a href=\"https:\/\/dps.syr.edu\/law-enforcement\/report-a-crime\/\" target=\"_blank\" rel=\"noreferrer noopener\">reporting options<\/a>, including anonymous reporting, are available from DPS.<\/p>\n\n\n<div role=\"region\" class=\"accordion\">\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Student Well-Being and Distress Concerns            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p>For information on how to support students who may be in distress and connect them with appropriate resources, please review the <a href=\"https:\/\/experience.syracuse.edu\/student-outreach\/student-in-distress-response\/\" target=\"_blank\" rel=\"noreferrer noopener\">Student in Distress Resource Guide<\/a>.<\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Connecting with Residential Living Team Members            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p>Residence Directors and Resident Advisors living in your residence hall or community are often your first step to discuss and report concerns. If a team member is unable to assist you, they will direct you to the appropriate resource to address your concern.<\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Community Standards and Reporting Options            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p><!-- wp:paragraph -->The <a href=\"https:\/\/experience.syracuse.edu\/community-standards\/report-a-concern\/\" target=\"_blank\" rel=\"noreferrer noopener\">Report a Concern<\/a> page from Community Standards is a comprehensive site for reporting various situations and ensuring the information is shared with appropriate University staff. The page provides information on how to report the following types of situations:<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: 1rem\">General Conduct Incidents<\/span><\/li>\n<li>Bias Incidents<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Students of Concern<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Title IX\/Sexual Misconduct<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Hazing Incidents<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Threats to the University<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Unrecognized Group Activity<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li>Student Grievances<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<h2 class=\"wp-block-heading\">Residential Living Concerns and Requests<\/h2>\n\n\n<div role=\"region\" class=\"accordion\">\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Lawn Signs and Collection Drives            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p><span>Recognized Student Organizations my request to place a limited number of lawn signs near residence halls to promote programs and activities. Please review\u00a0<\/span><a href=\"https:\/\/experience.syracuse.edu\/residential-living\/about\/policies\/facility-focused-policies\/#s:-12-posting-and-promotions\" target=\"_blank\" rel=\"noopener\">Postings and Promotions<\/a><span>\u00a0for more information.<\/span><\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Minor Visitor Pre-Registration            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p><span>Minor (16 and 17 year old) visitors must be registered as a visitor to be able to enter residence halls and apartments. Individuals aged 16 and 17 must have signed parent\/guardian permission forms and must be registered and approved in advance. Learn more about the\u00a0<\/span><a href=\"https:\/\/experience.syracuse.edu\/residential-living\/about\/policies\/individual-and-community-focused-policies\/#s:-3-guests-and-visitors\" target=\"_blank\" rel=\"noopener\">visitor<\/a><span> process. <\/span><\/p>\n<p>Individuals under the age of 16 are not permitted to stay overnight in residence halls or the South Campus apartments. Visitors who are 18 years of age and over do not need to pre-register but must have photo identification.<\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Off-Campus Concern            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p>To file a concern involving off-campus properties, use the\u00a0<a href=\"https:\/\/experience.syracuse.edu\/residential-living\/about\/forms\/report-off-campus-concerns\/\" target=\"_blank\" rel=\"noopener\">Off-Campus Neighbor Concern<\/a>\u00a0form.<\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Residence Hall or South Campus Apartment Repair\/Maintenance\/Furniture Requests            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p>Complete an\u00a0<a href=\"https:\/\/finance.syr.edu\/facilities\/service-requests\/\" target=\"_blank\" rel=\"noopener\">Online Service Request<\/a>\u00a0for residential maintenance, repair, or furniture request<\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Theatrical\/Film Production Request            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p><span>Students may request to use public space in residence halls to complete film projects for class. Activities cannot disturb the community, impede entry or egress, and must conform to necessary safety protocols. Learn more making a\u00a0<\/span><a href=\"https:\/\/experience.syracuse.edu\/residential-living\/about\/policies\/facility-focused-policies\/#s:-15-theatricalfilming-productions\" target=\"_blank\" rel=\"noopener\">Theatrical\/Film Production<\/a><span>\u00a0request.<\/span><\/p>\n      <\/div>\n    <\/div>\n      <div class=\"accordion-item border border-gray-light\">\n      <div class=\"accordion-header-text\">\n        <h3 class=\"margin-bottom-0\">\n          <button class=\"accordion-header full-width background-gray-light-30 border-0 margin-0 padding-top-2 padding-bottom-2 padding-left-3 padding-right-3\" aria-expanded=\"false\">\n            Media Request            <div class='accordion-toggle icon-right' class=''>\n              <i class='icon-chevron-right'><\/i>\n            <\/div>\n          <\/button>\n        <\/h3>\n      <\/div>\n      <div class='accordion-content'>\n        <p>If you have an interest covering a topic related to Residential Living or another topic related to Student Experience, please complete a<span>\u00a0<\/span><a href=\"https:\/\/experience.syracuse.edu\/media-request\/\">media request<\/a>.<\/p>\n<p>Due to the volume of requests received, we cannot accommodate all requests. Class requests cannot be accommodated at this time. For those we can, it could take up to five business days to respond to an inquiry. We aim to assist with as many requests as possible. Inquiries submitted within 24 hours of a deadline may not be responded to in time.<\/p>\n<p>If you have questions related to this media request, please email<span>\u00a0<\/span><a href=\"mailto:studentexperience@syr.edu\">studentexperience@syr.edu<\/a>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>Students living on- and off-campus have a variety of options to report concerns and making requests. Please review the list below to gain a better understanding of the reporting options available. Immediate Emergencies Contact the Department of Public Safety or 911 immediately in situations involving immediate threats to safety, medical emergencies, fire, or other urgent&hellip;<\/p>\n","protected":false},"author":282,"featured_media":0,"parent":56,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1594","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/pages\/1594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/users\/282"}],"replies":[{"embeddable":true,"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/comments?post=1594"}],"version-history":[{"count":14,"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/pages\/1594\/revisions"}],"predecessor-version":[{"id":3971,"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/pages\/1594\/revisions\/3971"}],"up":[{"embeddable":true,"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/pages\/56"}],"wp:attachment":[{"href":"https:\/\/experience.syracuse.edu\/residential-living\/wp-json\/wp\/v2\/media?parent=1594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}